F5

Senior Service Delivery Manager

F5

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Job Level

Senior

About the role

  • Be accountable for operational results of F5, particularly Customer Satisfaction, renewal and additional sales success.
  • Work in partnership with the customer to develop and drive customer service improvement plans.
  • Review and report any service delivery failures or customer issues.
  • Ensure high customer satisfaction on all support related interactions by managing the team to the processes and standards outlined in F5’s Quality Management System.
  • Manage customer interaction by coordinating communication internally and externally with various F5 stakeholders.

Requirements

  • 8 years management experience in a customer service role
  • BA/BS or equivalent
  • Experience in a technical support role a plus
  • Must be able to communicate fluently in English (written and oral)
Benefits
  • Flexible working hours
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer satisfactioncommunicationteam managementservice improvementproblem-solving
Certifications
BABS