Supports the design, coordination, and delivery of training and development initiatives across the organization.
Works closely with the Talent Development team, subject matter experts, and business unit leaders to assist in identifying skill gaps, maintaining training resources, and ensuring employees have access to learning opportunities that foster growth.
Manages logistics, administration, and content development to ensure training programs are engaging, accurate, and effective.
Reports to the Director, Talent Development, and collaborates closely with business leaders across the organization.
Enable partnership operating model between Talent Development team and operational business units based on skill gaps, training needs, and administrative support for professional development.
Partner with subject matter experts and business leaders to assess learning needs and create effective, business-aligned training solutions.
Translate business needs into engaging learning experiences that leverage best practices in adult learning theory, instructional design, and modern learning technology.
Lead the development of training strategies, initiatives, and materials across the enterprise for operational and technical training needs and professional certifications.
Lead and direct effective learning processes and professional development that build the talent pipeline and support enterprise-wide career pathing, leveraging the enterprise-wide skills framework.
Support the alignment of talent development solutions with business needs by conducting needs assessments, reviewing existing programs, suggesting enhancements and modifications to improve engagement, learning, retention, and performance.
Partner with the Design & Development team to create engaging, brand-aligned, and accessible training materials.
Coordinate logistics for training events, including scheduling sessions, preparing materials, booking spaces, and managing invitations.
Partner with internal stakeholders to ensure that compliance programs such as annual training curriculum and new hire training curriculum are current, accurate, and effective.
Serve as educational representative and test proctor, as necessary, for professional development and membership organizations (including LOMA and IMA)
Track training participation, compile data, and prepare basic reports on program outcomes for review by leadership.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or other related field. Experience in lieu of degree considered.
Minimum of 4 years of experience in a Training, Learning and Development or Process Improvement role.
PHR or SPHR certification preferred.
Proven track record of partnering with business leaders to identify and address development needs.
Knowledge of web-based and video-based learning platforms and a variety of educational techniques.
Proficiency in Microsoft Office suite, including Teams, Outlook, PowerPoint, Word, and Excel.
Knowledge or skills in the administration of an LMS and/or other HR-related systems preferred.
Strong written and oral communication skills.
Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work.
Must be highly motivated, proactive, flexible, coachable and possess the ability to effectively improvise.