EZOps Cloud | Cloud & DevOps Solutions

Account Manager

EZOps Cloud | Cloud & DevOps Solutions

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

Cloud

About the role

  • Manage active accounts and maintain client relationships
  • Conduct onboarding meetings, check-ins and executive alignment sessions
  • Identify churn risks and implement recovery plans
  • Negotiate scope, pricing, timelines and contract renewals
  • Identify opportunities for upsell, cross-sell and scope expansion
  • Monitor payments and delinquencies
  • Serve as the interface between clients and internal teams
  • Update CRM (Pipedrive) and log interactions

Requirements

  • Experience in account management or post-sales in IT / Cloud / SaaS
  • Experience with commercial negotiation and contract renewals
  • Strong communication and organizational skills
  • Experience with CRM systems (preferably Pipedrive)
  • Advanced English (written and spoken)
Benefits
  • Career progression plan
  • Profit sharing (PLR)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementpost-salescommercial negotiationcontract renewalsCRM systems
Soft Skills
communication skillsorganizational skills