AVP, Head of CAP Marketing Enablement
Nasdaq
Cloud
Account Manager
EZ Texting
full-time
Posted on:
Origin: • 🇺🇸 United States • California, District of Columbia, Florida, Massachusetts, New York, Pennsylvania, Tennessee
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Build and nurture strong, long-term relationships with existing customers by becoming a trusted advisor and advocate for their success
- Proactively identify and address customer needs and challenges to prevent churn and ensure ongoing satisfaction
- Identify upsell and cross-sell opportunities within your customer base to maximize revenue
- Explore and pursue new business opportunities within your assigned territory or industry segment
- Develop a deep understanding of our SaaS products and services to effectively communicate their value and benefits to customers
- Provide training and guidance to customers to help them optimize the use of our products and achieve their business goals
- Manage the contract renewal process, negotiating terms and ensuring a seamless transition for customers
- Maintain accurate records of customer interactions and sales activities, providing regular forecasts and reports
- Collect and relay customer feedback to the product development and support teams to drive product improvements
- Work closely with cross-functional teams, including sales, marketing, and customer support, to deliver a unified customer experience
- Stay informed about industry trends and competitor offerings to effectively position our products in the market
Requirements
- Bachelor's degree in Business, Marketing, or a related field (MBA is a plus)
- Proven experience in an account management or customer success role, preferably in a SaaS or technology-related industry
- Demonstrated track record of meeting or exceeding revenue targets and customer retention goals
- Exceptional interpersonal and communication skills, with the ability to build rapport and trust with customers
- Strong negotiation and problem-solving abilities
- Proficiency in CRM software and sales tools (e.g., Salesforce, DocuSign, etc)
- Ability to work independently and manage a diverse book of business
- Results-driven and customer-centric mindset
- Familiarity with SaaS, cloud computing, or related technologies is advantageous
- Strategic thinking and the ability to identify growth opportunities within accounts
