Eyemart Express

Central Lab Service Manager

Eyemart Express

full-time

Posted on:

Location Type: Office

Location: Farmers Branch • Texas • United States

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About the role

  • Manages the Stock & Service team of lens technicians, including training / development, team support, accountability, and performance review
  • Oversees the email template system to provide transparent communication to the field teams and address problems with orders
  • Ensures lens room production targets are met or exceeded
  • Sets the Stock & Service teams processes, policies, and procedures for pulling correct lenses for work orders, including situations when optically viable substitutions are necessary.
  • Partners with Supply Chain LP and the Central Lab Manager to maintain lens inventory, ordering, cycle counting, and best LP practices
  • When necessary, identifies jobs requiring cancellation in an expeditious matter, providing prompt feedback to the ordering site
  • Serves as the on-site contact for LMS and printer needs
  • Tracks trends in workload and identifies service level gaps
  • Identifies and expedites languishing work
  • In collaboration with other Central Lab Managers, contributes to the continuous improvement of lab operations via team meetings and emailed feedback
  • Receives and performs additional relevant tasks from Central Lab Manager and Vice President of Lab Operations

Requirements

  • 5-10 years optical experience
  • Advanced optical knowledge for coaching and troubleshooting purposes
  • Proficiency in MS Excel, Power Point, and Word
  • Background in service management
  • ABO certification preferred
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
optical knowledgeservice managementemail template system managementlens inventory managementperformance reviewproduction target managementprocess developmenttroubleshootingcycle counting
Soft Skills
team supportaccountabilitycommunicationcollaborationcontinuous improvement
Certifications
ABO certification