Eyemart Express

Sales

• Provide exceptional customer service
• Maintain knowledge of current sales and promotions
• Compute and process payment transactions/refunds using in-house Point of Sale system
• Process insurance claims
• Educate patient on how best to care for their glasses
• Adjust/repair damaged frames

Optical Retail Sales Associate

Manager

• Manages the Stock & Service team of lens technicians, including training / development, team support, accountability, and performance review
• Oversees the email template system to provide transparent communication to the field teams and address problems with orders
• Ensures lens room production targets are met or exceeded
• Sets the Stock & Service teams processes, policies, and procedures for pulling correct lenses for work orders, including situations when optically viable substitutions are necessary.
• Partners with Supply Chain LP and the Central Lab Manager to maintain lens inventory, ordering, cycle counting, and best LP practices
• When necessary, identifies jobs requiring cancellation in an expeditious matter, providing prompt feedback to the ordering site
• Serves as the on-site contact for LMS and printer needs
• Tracks trends in workload and identifies service level gaps
• Identifies and expedites languishing work
• In collaboration with other Central Lab Managers, contributes to the continuous improvement of lab operations via team meetings and emailed feedback
• Receives and performs additional relevant tasks from Central Lab Manager and Vice President of Lab Operations

Central Lab Service Manager

• Oversee the daily lab operations of approximately 15-20 locations.
• Ensure that training, quality, productivity, and machine maintenance are kept to Eyemart's high standards.
• Clearly communicate all new or updated lab procedures to store management and associates.
• Identify opportunities to streamline and improve our lab procedures.
• Provide regular feedback on lab operations.
• Partnering with the Store Managers to hire, onboard, develop and engage Lab Managers and lab associates.

District Optical Lab Manager

• Ensure all customers who enter the store are professionally assisted with the purchase of eyewear
• Perform sales, customer service, lab, and administrative work
• Order materials and supplies, control inventory, and establish store budgets

General Manager – Lab Manager

• Assist patients in selecting eyeglass frames, lenses, and coatings
• Ensure lab technicians have accurate measurements and prescription information
• Dispense completed glasses to patients
• Maintain knowledge of current sales and promotions
• Process payment transactions/refunds using in-house POS system
• Assess and interpret patient needs based on prescription, facial features, and lifestyle
• Take necessary measurements like pupillary distance
• Prepare work order for lab with all pertinent information
• Adjust completed glasses to fit patients