Eye Health America

Account Manager

• Plays a critical leadership role within the ophthalmology organization, ensuring strategic alignment between revenue cycle functions and physician operations.
• Responsible for serving as a proactive liaison between the revenue cycle team and medical providers.
• Optimize collections at the point-of-service, oversee and monitor performance, implement automated payment solutions, and provide real-time analytics.
• Manage onboarding tasks, facilitate legacy practice system run-outs, serve as the primary liaison, educate providers on KPIs and financial benchmarks, and create maintain an RCM directory.
• Analyze collections performance, communicate coding efficiency and payer trends, collaborate with operational teams for clean claims submission, and lead implementation of automated payment solutions.
• Compile monthly pillar “Vital Signs” report to key stakeholders, track inquiry trends, publish evolving FAQ resources, and use data to drive accountability and continuous improvement.

Manager, Revenue Cycle – Physician Partnerships, Collections Optimization

Financial Planning and Analysis

• Complete all financial clearance activities prior to patient encounters and scheduled procedures
• Verify patient insurance eligibility and benefits prior to scheduled visits and procedures
• Analyze benefit design and determine whether planned services and procedures align with the patient’s benefit design
• Track authorization status and resolve discrepancies prior to date of service
• Document eligibility, benefit analysis, authorizations, and financial clearance activities in practice management and augmented financial systems

Revenue Cycle Specialist – Pre-Encounter Financial Clearance

Call Center Representative

• Transform the contact center from a transactional hub to a patient advocacy and engagement center
• Develop and implement service standards that prioritize empathy, clinical accuracy, and patient ease-of-use
• Drive key performance indicators including Abandonment Rate and Average Speed to Answer (ASA)
• Direct the integration of newly acquired practices into the centralized contact center
• Manage the departmental P&L while ensuring high-quality patient outcomes
• Oversee a hybrid workforce, including on-shore and off-shore teams
• Implement a rigorous QA program using AI-driven sentiment analysis
• Lead the optimization of our platform (Phone, SMS, Webchat)

Director of Contact Center Operations

Compliance

• Oversee compliance functions across the organization
• Lead internal investigations into fraud, waste, abuse, and misconduct
• Ensure adherence to Anti-Kickback Statute, Stark Law, and False Claims Act
• Collaborate with senior leadership to maintain a cohesive approach to growth
• Establish a transparent 'Speak Up' culture for compliance reporting

Manager, Revenue Cycle – Physician Partnerships, Collections Optimization

Revenue Cycle Specialist – Pre-Encounter Financial Clearance

Director of Contact Center Operations

Compliance Director