Optical Engagement Associate

Eye Health America

Optical Engagement Associate supporting Eye Health America by serving as a liaison between patients and optical teams. Responsibilities include assisting with ordering contact lenses and providing patient education.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient engagement and optical product knowledge, ensuring compliance with HIPAA and company policies while effectively managing patient communications and order tracking. Proficient in utilizing technology platforms for scheduling, prescription management, and operational improvements.

Highest-signal resume keywords

Optical Product KnowledgePatient EngagementElectronic Medical Records (EMR)Strong Communication SkillsTechnology Platform Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Lens OrderingOptical OperationsPrescription VerificationOrder TrackingPatient Education

Soft Skills

Verbal CommunicationWritten CommunicationProblem Solving

Tools & Technologies

Practice Management SystemsOptical SoftwareMicrosoft OfficeOutlookTeamsWordExcel

Industry Keywords

HIPAA CompliancePatient PrivacyOptical ProductsEyewear SalesCustomer Service

About the role

Key responsibilities & impact

Assist patients with ordering contact lenses, including verifying prescriptions, providing ordering guidance, and coordinating with optical store staff as needed.
Monitor and follow up on contact lens and eyewear orders, providing status updates to patients and resolving fulfillment-related inquiries.
Serve as a liaison between the Contact Center and Optical Stores to facilitate communication, issue resolution, and workflow coordination.
Coordinate contact lens training appointments, including scheduling trial lens fittings and patient education visits.
Educate patients on optical product warranties, replacement policies, and applicable coverage options.
Send eyeglass and contact lens prescriptions electronically to patients in accordance with company policies and regulatory requirements.
Answer patient questions regarding optical products, services, store operations, pricing, promotions, insurance benefits, and ordering processes.
Document all patient interactions, requests, and resolutions accurately within applicable systems and tracking tools.
Escalate complex clinical, operational, or service-related concerns to optical leadership or store teams when appropriate.
Maintain a thorough understanding of Eye Health America's optical offerings, contact lens brands, eyewear products, insurance plans, and practice locations.
Ensure compliance with HIPAA, company policies, and all applicable patient privacy requirements.
Identify recurring patient questions or process issues and communicate findings to leadership to support operational improvements.
Learn and utilize multiple technology platforms to support patient communications, prescription management, scheduling workflows, and order tracking.

Requirements

What you’ll need

1–3 years of experience in optical, customer service, patient engagement, healthcare, retail, or contact center environments.
Experience working with contact lenses, optical products, eyewear sales, or optical operations preferred.
Strong verbal and written communication skills for interacting with patients and internal stakeholders.
Ability to navigate multiple technology platforms simultaneously while maintaining accuracy and efficiency.
Experience with electronic medical records (EMR), practice management systems, or optical software preferred.
Basic proficiency with Microsoft Office applications including Outlook, Teams, Word, and Excel.
High school diploma or equivalent required.

Benefits

Comp & perks

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