Digital Value Office Manager – Assistant Director
EY
full-time
Posted on:
Location Type: Office
Location: Luxembourg • Luxembourg
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Job Level
About the role
- Own and evolve the Digital Value Office (DVO) framework, standards, and governance model.
- Provide portfolio‑level visibility on delivery health, risks, dependencies, and value realization.
- Ensure scalable, consistent delivery practices across teams, platforms, and engagement models.
- Act as a trusted advisor to Digital Factory leadership on delivery performance and operational maturity.
- Lead and mentor Digital Value Office resources.
- Define and continuously evolve the Digital Value Office strategy, scope, and operating model across the Digital Factory.
- Lead, coach, and coordinate Digital Value Officers, ensuring consistent application of standards and practices.
- Establish clear ownership, ways of working, and escalation paths within the DVO.
- Own portfolio‑level reporting, delivery health indicators, risk management, and dependency tracking across initiatives and platforms.
- Ensure leadership has clear, actionable insight into delivery performance, capacity, and constraints.
- Drive alignment between delivery execution and strategic priorities.
- Design, implement, and refine delivery governance frameworks, tooling, and templates to support scalable growth of the Digital Factory.
- Establish feedback loops and maturity assessments to continuously improve delivery effectiveness.
- Promote a culture of transparency, accountability, and continuous improvement.
- Oversee resource planning, onboarding, utilization, and performance tracking across service streams and delivery teams.
- Support leadership with scenario analysis and capacity planning to enable informed decision‑making.
- Ensure alignment with onshore, nearshore, and offshore delivery models.
- Act as a primary interface between engineering, product, operations, and leadership teams.
- Facilitate key governance and cadence rituals (quarterly planning, delivery reviews, retrospectives).
- Ensure effective communication and shared understanding of delivery priorities and constraints.
- Oversee coordination of platform access, licenses, and support handovers (e.g. Copilot, Digital Factory tooling) in collaboration with Digital Operations L1/L2 teams.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Information Technology, Operations Management, or a related field.
- Strong experience in digital delivery management, PMO, or technology operations within complex, multi team environments.
- Proven ability to operate at portfolio and leadership level, beyond single project execution.
- Solid understanding of governance frameworks, delivery metrics, and value tracking.
- Demonstrated people leadership or team coordination experience.
- Excellent stakeholder management, communication, and facilitation skills.
- Preferred: Experience operating in enterprise or regulated environments.
- Exposure to agile, product centric, or platform-based delivery models.
- Experience scaling delivery governance in fast growing digital organizations.
- Prior experience in consulting or professional services environments.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital delivery managementportfolio managementgovernance frameworksdelivery metricsvalue trackingcapacity planningrisk managementdependency trackingresource planningagile delivery models
Soft Skills
people leadershipstakeholder managementcommunication skillsfacilitation skillsmentoringcoachingtransparencyaccountabilitycontinuous improvementteam coordination
Certifications
Bachelor’s degreeMaster’s degreePMO certificationAgile certificationProject Management certification