Customer Growth Consulting – Manager
EY
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • District of Columbia • Illinois • United States
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Salary
💰 $128,400 - $235,300 per year
About the role
- Define the transformation vision and roadmap across marketing strategy, operating model, and execution for clients in the TMT sector
- Lead, inspire, and mentor a team of growth strategists, martech/data specialists, designers and marketing operations specialists
- Oversee the design and implementation of scalable growth & marketing ways of working - including planning, workflow, governance, and AI-enabled content and campaign operations
- Act as a trusted partner to client growth, marketing, digital, and customer experience leaders - aligning stakeholders, driving decisions, and ensuring measurable outcomes
- Support the Practice leaders by developing commercial proposals, packaging solutions and offerings, developing thought leadership, and helping with recruiting
- Build continuous understanding and knowledge of the latest AI-driven marketing innovation and tools, and how they can be applied to drive personalization at scale, improve campaign effectiveness, and optimize processes and operations
Requirements
- Bachelor’s degree in marketing, Communications, Design, or related field; advanced degree a plus
- 7+ years of experience in growth, marketing or customer experience consulting roles
- Proven track record leading growth strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution
- Expertise across growth strategy, performance marketing, marketing processes and organization design, martech, CRM, campaign development & activation across paid and owned channels
- Significant experience in Media & Entertainment, Technology, Telecommunications sectors
- Experience managing large global teams in distributed, hybrid, or offshore/onshore models
- Demonstrated ability to balance strategic oversight with hands-on direction
- Strong client-facing presence with the ability to influence stakeholders and propose solutions to complex business challenges
- Passion for mentoring and developing talents
- Curiosity and/or experience in AI-driven marketing
- Willingness for travel as follows: in office 2-3 Days/week, 50% domestic travel
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off options
- Flexible vacation policy
- Designated EY Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
growth strategyperformance marketingmarketing processesorganization designmartechCRMcampaign developmentcampaign activationAI-driven marketingcustomer experience
Soft Skills
leadershipmentoringclient-facing presenceinfluencing stakeholdersstrategic oversighthands-on directioncuriosityproblem-solving
Certifications
Bachelor’s degree in marketingBachelor’s degree in CommunicationsBachelor’s degree in Designadvanced degree