Product Support Manager
EY
full-time
Posted on:
Location Type: Office
Location: Bangkok • Thailand
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About the role
- Oversee product support operations and ensure product stability, service quality, and continuous improvement across platforms
- Lead product support teams and define support operating models
- Own product incident management, escalation, and resolution
- Collaboration with Product Owners and Engineering on backlog prioritization
- Define SLAs, support KPIs, and service performance reporting
- Drive root-cause analysis and preventive actions
- Oversee release readiness and post-deployment reviews
- Manage stakeholder communication for product issues and risks
Requirements
- 7–12 years of experience in product or application support roles
- Strong leadership and stakeholder management skills
- Experience with Agile delivery and DevOps Environments
- Solid understanding of digital products and platforms
Benefits
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product support operationsincident managementroot-cause analysisservice performance reportingAgile deliveryDevOps
Soft Skills
leadershipstakeholder managementcollaboration