EY

Senior BI Analyst – TechOps

EY

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

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Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Develop and maintain interactive dashboards (Power BI/Tableau) for SLAs, KPIs, and business metrics across delivery portfolios.
  • Collaborate with Service Delivery MIS teams to source, validate, and govern data for reporting and analytics.
  • Monitor SLA adherence, operational KPIs, and business metrics; highlight deviations and trends.
  • Generate early warning signals (EWS) for potential SLA breaches, capacity risks, and performance dips.
  • Provide insights and recommendations to governance councils and delivery leadership for proactive interventions.
  • Automate weekly/monthly governance packs and executive summaries.
  • Ensure data quality, consistency, and governance across reporting systems.
  • Partner with delivery teams, WFM, and transformation teams to align metrics with business objectives.

Requirements

  • 4–8 years in BI/analytics, in Managed Services (Financial Services, Cyber) or IT delivery environments.
  • Strong expertise in Power BI/Tableau, SQL, and data modelling.
  • Understanding of SLAs, KPIs, and operational metrics in service delivery.
  • Ability to translate data into business insights and actionable recommendations.
  • Domain exposure: Financial Services Managed Services and Cyber Managed Services, and IT Delivery environments.
  • Excellent communication and stakeholder engagement skills, especially with MIS and delivery teams.
Benefits
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Hard Skills & Tools
Power BITableauSQLdata modellingdata governancereportinganalyticsautomationSLA monitoringKPI analysis
Soft Skills
communicationstakeholder engagementcollaborationinsight generationrecommendation formulationproblem-solvingdata translationorganizational skillsproactive interventiontrend analysis