Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
Direct customers on best practices across ServiceNow products and platforms.
Develop Offerings, Solutions, and Designs for product implementations.
Deliver Application UI Configuration and Workflow Configuration.
Development of client-specific reporting needs, including Performance Analytics.
Interface with ServiceNow technical product teams as needed.
Prepare all client-facing and internal deliverables that are technology-related.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable
Willingness to travel a minimum of 20%.

Requirements

Minimum 5 years of demonstrated experience as a key technical resource leading the development of solutions in client environments
3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required
1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required
Proficiency with Agile project management and delivery methodologies
Demonstrated hands-on experience in technical consulting and client-facing roles required
A bachelor's degree from an accredited college or university is preferred
Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD).
Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred
Excellent oral and written communication skills with the ability to present and articulately explain technical information.
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
Experience with spokes and integration hub
Experience with implementing Disputes on ServiceNow FSO is preferred.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowAgile methodologiesREST APIsSOAP APIsPerformance AnalyticsApplication UI ConfigurationWorkflow ConfigurationTechnical architectureIntegration architectureClient-specific reporting

Soft Skills

Communication skillsInfluencingConsultingCollaborationProblem-solvingLeadershipClient-facingTechnical best practicesContinuous improvementRequirements gathering

Certifications

Certified ServiceNow Administrator (CSA)Certified Implementation Specialist (CIS-CSM)Application Developer (CAD)SAFe Product OwnerSAFe ImplementerSAFe AgilistScrum Master