Own and manage the delivery of Insurance AMS services focused on Guidewire solution
Manage incident, problem, change, and release processes in alignment with ITIL best practices
Serve as the primary escalation point for client issues
Conduct regular service reviews and governance meetings
Build and maintain strong client relationships to ensure satisfaction and retention
Lead cross-functional delivery teams including functional consultants and technical analysts
Coordinate resource planning, onboarding, and performance management
Identify and implement service optimization opportunities
Track and report on service delivery budgets, forecasts, and actuals
Support contract renewals, scope changes, and commercial discussions

Requirements

Bachelor’s degree in Information Technology, Business, or related field
ITIL Foundation certification (required); ITIL Intermediate or PMP (preferred)
Guidewire certification (preferred)
5+ years of experience managing or supporting Guidewire engagements
Proven experience in AMS delivery and governance
Strong knowledge of ITIL processes and service lifecycle
Excellent communication, stakeholder engagement, and conflict resolution skills
Experience managing multi-vendor, multi-region service delivery
Ability to interpret service metrics and drive data-informed decisions
Bilingual English (French is a definite plus)

Benefits

Comprehensive medical, prescription drug and dental coverage
Defined contribution pension plan
Great vacation policy plus firm paid days
Statutory holidays and paid personal days
Support and coaching from engaging colleagues
Learning opportunities to develop new skills
Freedom and flexibility to handle your role

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GuidewireITILservice deliveryincident managementproblem managementchange managementrelease managementservice optimizationdata-informed decision makingperformance management

Soft Skills

communicationstakeholder engagementconflict resolutionclient relationship managementcross-functional team leadershipresource planninggovernanceservice review facilitationclient satisfactionretention

Certifications

ITIL FoundationITIL IntermediatePMPGuidewire certification