Manager – Marketing, Sales and Services
EY
full-time
Posted on:
Location Type: Office
Location: Toronto • Canada
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Salary
💰 CA$110,000 - CA$160,000 per year
About the role
- Manage daily operations related to customer interactions
- Lead cross-functional teams to implement service design and process improvement initiatives
- Analyse customer feedback and engagement metrics
- Support the development and execution of transformation programmes
- Collaborate with senior managers and partners to deliver high-quality client outcomes
- Establish and monitor KPIs for service and process excellence
Requirements
- 5+ years’ experience in Financial Services, Banking, or WAM
- Strong background in customer journey mapping, service design, and process excellence
- Experience in Banking and/or Wealth & Asset Management within a consulting environment
- Excellent project management and stakeholder engagement skills
- Analytical mindset to translate data into actionable insights
- Familiarity with digital transformation and CRM tools
Benefits
- Discretionary bonus program
- Comprehensive medical, prescription drug, and dental coverage
- Defined contribution pension plan
- Great vacation policy plus firm paid days
- Statutory holidays and paid personal days
- Learning opportunities to develop new skills and progress your career
- Support and coaching from engaging colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer journey mappingservice designprocess excellenceproject managementdata analysisdigital transformation
Soft Skills
leadershipcollaborationanalytical mindsetstakeholder engagement