Oversee Helpdesk Support Technician and provide support as required (Provide 2nd and 3rd level IT/Helpdesk support)
Manage and monitor all installed systems and infrastructure
Install, configure, test, and maintain operating systems, application software and system management tools
Deliver the highest levels of systems and infrastructure availability.
Maintain security, backup, and redundancy strategies.
Responsible for improving and maintaining enterprise quality security protocols of all points of entry to Exxel infrastructure.
Responsible for all web administration tasks, web domain management, and maintaining secure web access to systems.
Participate in the design of information and operational support systems.
Maintain quality service by establishing and enforcing organizational standards.
Responsible for procurement purchases and recurring infrastructure costs.
On-Call and Off Hour Shifts Expected.
Maintain internal shared documentation on infrastructure layout, processes and all pertinent infrastructure information.
Working with and as a liaison for the business as the technical lead for establishing relationships, contract negotiation, renewal, and compliance, and working with third party providers for implementation on IT projects.
Manage financial aspects for IT, including purchasing, budgeting, and budget review and pursuing cost saving strategies.
Maintains and supports all corporate IT assets including physical and virtual assets, domains, physical and cloud infrastructure, telecommunications, and technology needs for Exxel Outdoors.
Works cross functionally regarding the strategic IT requirements to meet Business initiatives and KPI’s.
Lead technological projects relating to any potential merger and acquisitions Exxel Outdoors may procure.
Be the onsite technical expert on all internal business intelligence and business consumer facing technologies including EDI, ecommerce, WMS, and vendor and direct to consumer initiatives.
Maintain PCI compliance by implementing PCI DSS throughout system infrastructure
Windows and Azure AD management required
Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution.
Work effectively as a member of various work groups to bring greater value to the overall organization.
Effectively manage multiple concurrent projects successfully.
Amazon Cloud experience a plus
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Requirements

BS or BA degree in MIS, Information Technology, Computer Science or equivalent education and experience
A minimum of five years of increasingly responsible IT Systems Support experience required
Strong project management skills and ability to make decisions independently
General knowledge of network and collaboration tool administration
Management of Office 365 tenants
Telecom/data connectivity knowledge and enterprise VOIP system management required
Minimum of 10 years of experience in and business application support related role
5+ years’ experience of supervising people
Budgeting Experience, RFP, and user documentation experience
3+ years working with Microsoft Business Central environment or similar ERP system
Previous experience with Electronic Data Interchange, and order fulfillment processes or related software preferred
Previous experience with SQL Server, C# and .NET debugging, network fundamentals, Server OS helpful
Experience in the following systems desired: Microsoft Business Central Versions 14/18/22/current, SQL Server Management Studio, BigCommerce, CommerceHub, NuOrder, Shopify, Microsoft Office Suite, PowerBI, Zultys, Zebra Hardware, Microsoft/Mac OS, Cloud File Sharing, Cisco Hardware, Ubiquiti Unifi Hardware, Fortinet, Mimecast, Hype-V or VMware, Freshservice, AI tools
Ability to learn new software platform quickly
Ability to successfully communicate with business partners inside and outside the organization including technical and nontechnical audiences
Possesses excellent problem-solving skills with ability to understand complex business issues and how to solve them through technology
Helpdesk, Network and Database experience
Ability to leverage the strengths and unique perspectives of others within the organization and work with all stakeholders to reach a solution
Strong multitasking, organizational and time management skills.
Able to manage multiple projects concurrently and meet project and goal deadlines.
Responsible for annual budget preparation and periodical variance analysis.

Benefits

Exxel Outdoors offers 3 Medical Plans
Dental
Vision
Life Insurance
programs for additional life insurance for self, spouse and family
critical illness
short-term disability
pet Insurance
open work environment
60% off MRSP on all our company websites
discount programs from many outdoor industry companies through Pro-Deals
$200 allowance to buy any company product
option for one work from home day
4 10-hour days or 9 9-hour days dependent on role in the organization
time off in vacation, sick and Holiday pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Systems SupportWindows managementAzure AD managementOffice 365 managementSQL ServerC#.NET debuggingElectronic Data InterchangeMicrosoft Business Centralnetwork fundamentals

Soft Skills

project managementproblem-solvingmultitaskingorganizational skillstime managementcommunicationleadershipcollaborationdecision makingstakeholder engagement