Exxel Outdoors

Customer Support

• Partner with the sales team on assigned accounts while executing various duties assigned by Sales Support Manager
• Manage orders and the assigned accounts, including manual order entry for SOs & BSOs, monitoring flow of EDI orders, and releasing orders
• Provides insightful and strategic orderbook reporting
• Manage NuOrder orderbook by releasing orders and reaching out to Sales Rep for any issues related to the order
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution
• Proactively communicate with the sales team and other critical cross-functional partners on ongoing customer and planning initiatives
• Process order confirmations and provide proforma invoices
• Support customer program sheet creation and ensure accurate pricing in ERP system through price groups
• Assist Sales Support Manager with Item Set Ups in retailer portals
• Enter and process RMAs, credit rebills and memos
• Manage order information flow between ERP and customer portals, identify and resolve errors
• Monitor forecast management report and resolve price group variances
• Act as a subject matter expert and participate in department process improvement

Sales Support Specialist