Exxel Outdoors

IT Support

• Oversee Helpdesk Support Technician and provide support as required (Provide 2nd and 3rd level IT/Helpdesk support)
• Manage and monitor all installed systems and infrastructure
• Install, configure, test, and maintain operating systems, application software and system management tools
• Deliver the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies.
• Responsible for improving and maintaining enterprise quality security protocols of all points of entry to Exxel infrastructure.
• Responsible for all web administration tasks, web domain management, and maintaining secure web access to systems.
• Participate in the design of information and operational support systems.
• Maintain quality service by establishing and enforcing organizational standards.
• Responsible for procurement purchases and recurring infrastructure costs.
• On-Call and Off Hour Shifts Expected.
• Maintain internal shared documentation on infrastructure layout, processes and all pertinent infrastructure information.
• Working with and as a liaison for the business as the technical lead for establishing relationships, contract negotiation, renewal, and compliance, and working with third party providers for implementation on IT projects.
• Manage financial aspects for IT, including purchasing, budgeting, and budget review and pursuing cost saving strategies.
• Maintains and supports all corporate IT assets including physical and virtual assets, domains, physical and cloud infrastructure, telecommunications, and technology needs for Exxel Outdoors.
• Works cross functionally regarding the strategic IT requirements to meet Business initiatives and KPI’s.
• Lead technological projects relating to any potential merger and acquisitions Exxel Outdoors may procure.
• Be the onsite technical expert on all internal business intelligence and business consumer facing technologies including EDI, ecommerce, WMS, and vendor and direct to consumer initiatives.
• Maintain PCI compliance by implementing PCI DSS throughout system infrastructure
• Windows and Azure AD management required
• Leverages the strengths and unique perspectives of others within the organization and works with all stakeholders to reach a solution.
• Work effectively as a member of various work groups to bring greater value to the overall organization.
• Effectively manage multiple concurrent projects successfully.
• Amazon Cloud experience a plus
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

IT Manager

Sales

• Assists in the sales support of assigned accounts, while executing various duties assigned by Sales Support Manager.
• Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Manage NuOrder orderbook by releasing orders and reach out to Sales Rep for any issues related to the order.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Processes order confirmations and provides proforma invoices.
• Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups.
• Assists Sales Support Manager with Item Set Ups in retailer portals.
• Enters and processes RMAs, credit rebills and memos.
• Manage order information flow between ERP and customer portals, identify and resolve errors.
• Monitor forecast management report and resolve price group variances.

IT Manager

Sales Support Coordinator