Exxel Outdoors

Sales

• Assists in the sales support of assigned accounts, while executing various duties assigned by Sales Support Manager.
• Manages orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Manage NuOrder orderbook by releasing orders and reach out to Sales Rep for any issues related to the order.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Processes order confirmations and provides proforma invoices.
• Supports customer program sheet creation and ensures accurate pricing in ERP system through price groups.
• Assists Sales Support Manager with Item Set Ups in retailer portals.
• Enters and processes RMAs, credit rebills and memos.
• Manage order information flow between ERP and customer portals, identify and resolve errors.
• Monitor forecast management report and resolve price group variances.

Sales Support Coordinator