Sales Support Specialist

Exxel Outdoors

Sales Support Specialist managing customer accounts and supporting sales initiatives in the outdoor industry. Driving operational excellence while collaborating with internal teams and customers.

Posted 6/16/2026full-timeBroomfield • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Partner with the sales team on assigned accounts while executing various duties assigned by Sales Support Manager
Manage orders and the assigned accounts, including manual order entry for SOs & BSOs, monitoring flow of EDI orders, and releasing orders
Provides insightful and strategic orderbook reporting
Manage NuOrder orderbook by releasing orders and reaching out to Sales Rep for any issues related to the order
Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution
Proactively communicate with the sales team and other critical cross-functional partners on ongoing customer and planning initiatives
Process order confirmations and provide proforma invoices
Support customer program sheet creation and ensure accurate pricing in ERP system through price groups
Assist Sales Support Manager with Item Set Ups in retailer portals
Enter and process RMAs, credit rebills and memos
Manage order information flow between ERP and customer portals, identify and resolve errors
Monitor forecast management report and resolve price group variances
Act as a subject matter expert and participate in department process improvement

Requirements

What you’ll need

Bachelor’s degree
3-4 years’ experience in Customer, Sales, or Dealer Service, preferably in a consumer product, retail or dealer-based environment
Marketing & Sales experience desirable
Must be proficient in Excel
Understanding of MS NAV/MS Business Central a plus

Benefits

Comp & perks

Exxel Outdoors offers 3 Medical Plans
Dental
Vision
Life Insurance
Programs for additional life insurance for self, spouse and family
Critical illness
Short-term disability
Pet insurance
Discounts on company products
Flexible Work Schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order entryorder fulfillmentorderbook reportingprice group managementRMA processingcredit rebillsmemo processingforecast management

Soft Skills

communicationproblem-solvingcollaborationstrategic thinkingcustomer service

Certifications

Bachelor’s degree