Exterro

Account Executive

• Identify and qualify potential clients through market research, prospecting, and outreach
• Develop effective relationships with partners and maintain a robust pipeline of qualified leads
• Manage the entire sales cycle, from initial contact to closing deals
• Build trusted advisor relationships with senior leaders and key decision-makers
• Act as a primary point of contact for clients post-sale to ensure satisfaction
• Work closely with marketing, product, and customer success teams

Enterprise Account Executive – SLED West

Technical Customer Success

• Own the technical relationship post-sale, from onboarding through renewal and expansion.
• Serve as a trusted advisor to Strategic customers on best practices, product architecture, integrations, and optimization strategies.
• Lead technical onboarding, including implementation support, configuration guidance, and environment readiness.
• Partner cross-functionally with Sales, Product, Support, and Engineering to drive outcomes for complex accounts.
• Proactively manage a portfolio of enterprise and high-value customers, ensuring health, adoption, and value realization.
• Conduct QBRs, solution reviews, and roadmap alignment sessions for assigned customers and support the CSM team on key technical opportunities.
• Identify and mitigate risk proactively; escalate critical issues appropriately.
• Translate customer feedback into actionable insights for Product and Engineering.
• Contribute to customer enablement resources, including documentation, knowledge base content, and webinars.
• Develop and maintain a thorough understanding of Exterro products and solutions within your area(s) of product alignment.

Senior Technical Customer Success Manager

• Drive revenue growth by identifying new business opportunities, managing full sales cycle, and maintaining relationships with clients and prospects
• Sell Exterro's suite of data risk management SaaS solutions to current clients and new business accounts
• Identify and qualify potential clients through market research, prospecting, and outreach
• Develop and maintain a robust pipeline of qualified leads using Salesforce and Gong
• Create and deliver compelling sales presentations and business cases tied to ROI
• Conduct deep discovery sessions, identify decision-makers, and align with MEDDPICC
• Manage sales cycles with multiple stakeholders and navigate complex negotiations
• Collaborate with marketing, product, and customer success for onboarding and implementation
• Act as primary point of contact post-sale to ensure satisfaction and identify upsell opportunities
• Lead executive briefings and workshops to drive alignment on business challenges

Enterprise Account Executive – SLED West

Senior Technical Customer Success Manager

Account Executive, Commercial Sales