Extend Your Team

Backend Engineer

• Responsible for managing complex account servicing tasks related to CH portfolios.
• Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions.
• Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.
• Assist with payoff quote requests from CH and lenders.
• Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
• Handle account-closing–related unblock requests.
• Post manual payments accurately and in compliance with internal controls.
• Prepare bi-weekly reconveyance requests for audit review.
• Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
• Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.
• Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates.
• Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

Flood Insurance Customer Support