Extend Your Team

Chief of Staff

• Own and lead high-priority initiatives from concept through completion
• Ensure alignment, accountability, and follow-through across teams
• Identify gaps, solve problems, and remove bottlenecks
• Take ownership of key initiatives
• Help prioritize initiatives and ensure focus on what matters most
• Step in to lead or support projects as needed
• Improve processes, communication, and cross-functional coordination
• Develop and leverage AI to enhance and streamline processes
• Support performance management and coordination with external resources
• Partner with bookkeeping/accounting to ensure accuracy and timeliness of payroll and expenses.
• Help improve onboarding and internal training processes
• Identify training and development needs for internal team and external contractors.

Backend Engineer

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Chief of Staff

Customer Support Specialist – Originations Backend L1