Credit Card Customer Support

Extend Your Team

Customer Support Manager providing service for applicants of a new credit card powered by an asset-securing platform. Responsible for resolving customer issues related to their accounts with high attention to detail.

Posted 6/25/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $8 per hourWebsite

About the role

Key responsibilities & impact

Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.
Working with customers to resolve issues related to their account, including payments, statements, bugs etc.
Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed.
Documenting & logging issues (as well as customer compliments & complaints)
Part of a 24/7 Customer Support team

Requirements

What you’ll need

At least 3 years (and above) of customer service experience with US mortgage [and] credit card accounts.
Fluency, clarity, and good diction in English.
Superb communication, collaboration, and problem-solving skills.
Proficiency, speed, and accuracy in written communication.
Great organizational skills & time management abilities
Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.
Detail-Oriented - we’re a financial services company so being correct about the details matter.
Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
Must be amenable to shifting schedule
Must live in the Philippines

Benefits

Comp & perks

Internet allowance
HMO
Devices and equipment are provided
Permanent work from home

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencewritten communicationproblem-solvingdetail-oriented

Soft Skills

communicationcollaborationorganizational skillstime managementflexibility

Certifications

Bachelor's Degree