Program Support Specialist
Christianson CPAs & Consultants
Client Support Specialist
Expressable
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $58,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for patients and families via phone, email, and chat
- Support patients through scheduling, intake, billing, and insurance questions
- Educate patients on available services, platform use, and treatment next steps
- Troubleshoot and resolve issues quickly with empathy and accuracy
- Document all interactions in our CRM/EHR with attention to detail
- Escalate complex issues to clinical, billing, or technical teams as needed
- Contribute feedback on processes, workflows, and tools to improve efficiency and patient satisfaction
Requirements
- High school diploma or equivalent
- 1–2 years in customer or patient support, preferably in healthcare, insurance, or telehealth.
- Proficiency with CRM/EHR systems, scheduling platforms, and communication tools (email, chat, phone).
- Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).
- Experience with HIPAA-compliant systems and handling protected health information.
- Familiarity with health insurance processes (eligibility, claims, billing).
- Comfort working in a fully remote environment with cross-functional teams.
- Bi-Lingual Communication Skills (English/ Spanish) - highly preferred
Benefits
- Exceptional paid time off policies that encourage and support life balance, including a winter break.
- 401k matching to ensure our staff have what they need to enjoy their retirement
- Health insurance options that ensure well being for the whole person and their family
- Company paid life, short-term disability, and long-term disability coverage
- Remote work environment that strives for connectivity through professional collaboration and personal connections
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemsEHR systemsscheduling platformsHIPAA complianceinsurance terminologybillingclaims processingpatient supportcommunication tools
Soft skills
empathyattention to detailproblem-solvingcommunicationcollaboration
Certifications
high school diploma or equivalent
