Expressable

Customer Support

• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat
• Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans
• Collect and process patient payments accurately and securely
• Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims
• Educate patients on financial policies, insurance processes, and available support options
• Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)
• Identify patterns in billing issues and suggest process improvements to reduce patient friction

Financial Support Specialist

• Serve as the primary point of contact for patients and families via phone, email, and chat
• Support patients through scheduling, intake, billing, and insurance questions
• Educate patients on available services, platform use, and treatment next steps
• Troubleshoot and resolve issues quickly with empathy and accuracy
• Document all interactions in our CRM/EHR with attention to detail
• Escalate complex issues to clinical, billing, or technical teams as needed
• Contribute feedback on processes, workflows, and tools to improve efficiency and patient satisfaction

Client Support Specialist

Therapist

• Provide executive leadership and strategic direction for all clinical programs, ensuring alignment with organizational mission, values, and growth goals.
• Translate strategic goals into scalable clinical operations that balance quality, access, and financial sustainability.
• Lead, mentor, and support Clinical Directors across Speech, Occupational, and Physical Therapy disciplines.
• Establish and oversee clinical standards, protocols, training, and compliance with regulatory and payer requirements.
• Drive operational efficiency and scalability through workforce planning, process optimization, and technology solutions.
• Leverage data, process optimization, and technology to improve clinician efficiency and client outcomes.
• Monitor clinical outcomes and key performance metrics to ensure quality, access, and clinician engagement.
• Represent the organization externally as a clinical thought leader and build partnerships with healthcare, academic, and research institutions.

Vice President – Clinical Therapy

Sales Development Rep

• Identify and build relationships with providers to acquire client referrals to Expressable
• Build and maintain trusted relationships with primary and specialty physicians, medical staff, referral coordinators, and other relevant stakeholders
• Implement inbound and outbound strategies to raise awareness of Expressable’s clinical approach
• Manage provider accounts and serve as main point of contact for inquiries, referrals, client updates, new initiatives
• Execute sales plans monthly, quarterly, and annually within an assigned geographic region to meet targets
• Maintain accurate records of sales activities and account details
• Utilize marketing materials and clinical resources to support sales efforts
• Follow up on warm digital leads (~70%) and perform some cold calling (~30%)

National Sales Development Representative, Healthcare Services

• Identify, build, and nurture relationships with primary and specialty physicians, medical staff, referral coordinators, and other stakeholders to secure referrals
• Follow up on warm digital leads (~70%) and perform cold calling (~30%) to generate provider referrals
• Act as first line of education for new partners, promoting Expressable’s care model and arranging meetings with internal leadership
• Implement inbound and outbound strategies to raise awareness of Expressable’s clinical approach
• Manage provider accounts and serve as main point of contact for inquiries, referrals, client updates, and new initiatives
• Execute monthly, quarterly, and annual sales plans within the assigned South Texas territory to meet targets
• Maintain up-to-date and accurate records of sales activities and account details in CRM
• Utilize marketing materials and clinical resources to support sales efforts
• Work primarily from a remote home office and collaborate with internal teams

Sales Development Representative, Healthcare Services

Accounts Receivable

• The Billing & AR Coordinator supports the revenue cycle by handling specialty billing for programs such as ECI, vendor partnerships, and grants, along with accounts receivable and collections. This role ensures accurate claims, timely follow-up, and assists with payment posting, denial resolution, and patient collections.
• Submit and manage accurate, timely claims for specialty funding sources (e.g., ECI, grants, vendor programs).
• Audit billing records for accuracy, compliance, and proper documentation.
• Resolve complex claim issues, including denials, appeals, and underpayments.
• Perform follow-up on aged accounts and outstanding balances; manage payment plans and disputes.
• Communicate professionally with patients, caregivers, payers, and internal teams regarding billing matters.
• Maintain accurate financial records and documentation in EHR and CRM systems.
• Ensure compliance with HIPAA, payer guidelines, and organizational policies.
• Identify trends in claim errors or payment delays and support process improvement efforts.
• Participate in ongoing training and team collaboration.

Strategic Billing & AR Specialist, Healthcare

Compliance

• Support audit and compliance efforts by assisting with external payer responses, conducting internal reviews, and ensuring required training is completed.
• Maintain payer setup and readiness including fee schedules, EFT/ERA configuration, portal access, and payer profile updates.
• Interpret payer contracts and manuals to extract operational requirements and support clean claim submission.
• Maintain up-to-date reference materials and serve as a resource to internal teams on payer rules and workflows.
• Monitor payer updates and policy changes, assess their impact, and assist with implementation and compliance tracking; attending new payer orientation meetings and ongoing payer training sessions.
• Collaborate cross-functionally on special projects to improve payer compliance, documentation, and training systems.