Expressable

Director

• Develop and Lead Clinical Continuous Improvement Strategy:
• Design and execute a comprehensive strategy aligned with clinical and business objectives.
• Utilize Lean, Six Sigma, and other structured methodologies to drive measurable improvements in clinical metrics, patient engagement, outcomes, and satisfaction.
• Implement Evidence-Based Best Practices:
• Lead the development, implementation, and measurement of evidence-based clinical guidelines and practice protocols.
• Translate research findings into standardized care models in collaboration with the Clinical Researcher.
• Drive Quality and Operational Excellence:
• Assess and improve upon existing metrics and monitoring systems to improve key clinical quality indicators, track clinician utilization and patient flow metrics.
• Lead initiatives to optimize efficiency, reduce administrative burden, and improve clinician work satisfaction.
• Lead and Mentor Cross-Functional Teams:
• Directly manage the Clinical Researcher.
• Partner across Clinical Leadership, Quality Assurance, Operational, and Technology teams to align continuous improvement priorities, conduct quality audits, integrate system enhancements, and present findings to executive leadership.

Director of Continuous Improvement

Recruitment

• Serve as the single point of contact for new hires from offer acceptance through Day 1, providing consistent communication and an excellent guided pre-boarding experience.
• Coordinate all pre-boarding logistics across Talent Acquisition, Clinical Onboarding, HR, Credentialing & Licensing, and IT to ensure a smooth, streamlined transition.
• Deliver a best-in-class new hire welcome by managing personalized communications and introductory resources prior to Day 1.
• Lead pre-boarding technology setup sessions and proactively escalate access or technical issues to ensure onboarding readiness.
• Track and maintain accurate new hire records, documentation, and statuses in internal systems.
• Partner with Credentialing & Licensing to ensure licensure, health plan enrollment, and compliance requirements are completed on time.
• Manage start date changes and complete required administrative tasks to maintain system accuracy and compliance.
• Identify workflow gaps or delays and recommend process improvements to enhance efficiency and the new hire experience.

Director of Continuous Improvement

Clinical Pre-boarding TA/Recruiting Coordinator