Program Support Specialist
Christianson CPAs & Consultants
Financial Support Specialist
Expressable
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $58,000 per year
Job Level
JuniorMid-Level
About the role
- Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat
- Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans
- Collect and process patient payments accurately and securely
- Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims
- Educate patients on financial policies, insurance processes, and available support options
- Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.)
- Identify patterns in billing issues and suggest process improvements to reduce patient friction
Requirements
- High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred).
- 2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management.
- Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills.
- Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).
- Experience in a telehealth, multi-state, or large outpatient provider environment.
- Familiarity with revenue cycle improvement initiatives or patient financial counseling.
- Bi-Lingual Communication Skills (English/ Spanish) - highly preferred
Benefits
- Exceptional paid time off policies that encourage and support life balance, including a winter break.
- 401k matching to ensure our staff have what they need to enjoy their retirement
- Health insurance options that ensure well being for the whole person and their family
- Company paid life, short-term disability, and long-term disability coverage
- Remote work environment that strives for connectivity through professional collaboration and personal connections
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare billinginsurance claimsrevenue cycle managementEHR systemsCRM systemspayment processingMicrosoft OfficeGoogle Suitebilling issue resolutionfinancial counseling
Soft skills
communicationcollaborationpatient educationproblem-solvingattention to detailcustomer serviceorganizational skillsinterpersonal skillsprocess improvementbi-lingual communication
Certifications
high school diplomaassociate’s degreebachelor’s degreeHIPAA compliance trainingPCI compliance training
