Experity

Teleradiology Help Desk Representative – Part Time

Experity

part-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $16 per hour

About the role

  • Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
  • Make outbound calls to centers to notify them of positive findings or to request additional information on studies
  • Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
  • Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
  • Provide Level I support to centers and submit IT tickets when needed
  • Open and close QA cases for radiologists
  • Monitor auto assign rules and manually assign specialty cases
  • Other duties as assigned

Requirements

  • High School degree or equivalent
  • Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
  • PACS experience preferred, but not required
Benefits
  • Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
  • Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
  • Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
  • Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
  • Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
  • Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
  • Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
  • Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic computer skillsclerical workcall center experiencecustomer servicePACS
Soft Skills
communicationproblem-solvingorganizationattention to detail
Certifications
High School degree or equivalent