Senior Client Executive

Experian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $170,000 per year

Job Level

Senior

About the role

  • Develop trusted, executive-level relationships by understanding each client's strategy, products, and operational needs.
  • Be a senior liaison between the client and cross-functional teams to ensure alignment, issue resolution, and execution excellence.
  • Anticipate client needs and proactively surface risks, gaps, or high-value growth pathways before they materialize.
  • Manage renewal strategy and execution with a focus on revenue protection and expansion.
  • Lead development of upsell strategies by advising clients on product bundles, platform capabilities, integrations, and best practices.
  • Monitor subscriber performance, portfolio trends, and client health to identify opportunities or threats to revenue.
  • Deliver accurate revenue forecasting through rigorous analysis, structured planning, and disciplined opportunity management.
  • Provide timely, reliable insight into retention risk, expected renewals, and upsell trajectories.
  • Maintain CRM discipline and ensure all opportunities, risks, and forecasts reflect real-time business realities.
  • Partner with Finance, Operations, and Leadership to refine models and ensure forecast integrity.
  • Be a strategic consultant to clients—translating complex needs into actionable recommendations and advocating internally for enhancements.
  • Maintain CRM hygiene, accurate forecasting, and comprehensive account plans.
  • Provide customer insights to Product and Marketing to shape roadmap and go-to-market strategies.
  • Ensure call center and operational issues are prioritized and resolved in collaboration with the MCE team.
  • Continuously refine account strategies to reflect shifting client needs, market trends, and internal goals.

Requirements

  • Bachelor's degree required.
  • 15+ years of experience in enterprise account management, client leadership, or strategic partnerships within SaaS, data, or tech-driven environments.
  • Proven success managing high-value, high-complexity clients with executive-level relationship ownership.
  • Demonstrated ability to forecast revenue with precision, supported by disciplined pipeline management and data-driven insights.
  • Strong commercial acumen with a record of consistent renewal and expansion achievement.
  • Hustle mindset—resourceful, proactive, solutions-oriented, and comfortable operating in ambiguity.
  • Excellent problem-solving, analytical thinking, and communication skills.
  • Experience influencing and collaborating with cross-functional internal stakeholders.
  • Strong customer service, project management, and organizational skills.
  • Ability to operate with urgency in a fast-paced, dynamic environment.
  • Willingness to travel 30% - 40%
Benefits
  • Great compensation package and sales incentive plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work fully remote, hybrid or in-office
  • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue forecastingpipeline managementdata-driven insightsaccount managementupsell strategiesCRM managementportfolio analysisrisk assessmentstrategic consultingcustomer insights
Soft Skills
problem-solvinganalytical thinkingcommunicationcollaborationorganizational skillscommercial acumenproactive mindsetresourcefulnessadaptabilityurgency
Certifications
Bachelor's degree