Customer Success Manager – SellSide, MVPD, CTV, SSP, Measurement

Experian

full-time

Posted on:

Location Type: Remote

Location: New York City • New York • United States

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Salary

💰 $68,000 - $112,000 per year

Job Level

Lead

About the role

  • Manage existing customer relationships by guiding successful execution of data services and advertising campaigns.
  • Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams.
  • Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions.
  • Communicate with clients, including weekly status calls and occasional travel (primarily to NYC).
  • Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships.
  • Oversee sales revenue targets in partnership with the Account Executive.
  • Collaborate on account planning to identify new data‑driven sales opportunities.
  • Complete standard contracts, renewals, and service agreements.
  • Provide regular updates on projects to Sales Leadership.
  • Partner with the Service Delivery team to scope project requirements and delivery methods.
  • Work with Pricing to determine project costs and obtain quotes.
  • Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution.
  • Stay informed on industry trends by engaging with newsletters, trade publications, and other sources.
  • Build relationships across all clients, prospects, and internal departments.

Requirements

  • Bachelor's degree (or equivalent experience).
  • An interest in ad tech or digital marketing.
  • Experience using customer service skills to develop client relationships.
  • Experience organizing and prioritizing your own tasks - The ability to manage a large portfolio of fast-moving projects.
  • Experience analyzing data and presenting industry-specific insights.
  • Expertise in the Microsoft Office products, including Excel (can maintain complex spreadsheets), PowerPoint.
  • Ability to travel up to ~20% (if located outside NYC).
Benefits
  • Great compensation package and incentive plan.
  • Core benefits including medical, dental, vision, and matching 401K.
  • Flexible work environment, ability to work remote, hybrid or in-office.
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data servicesadvertising campaignsdata analysisclient relationship managementproject managementcontract managementsales revenue targetsaudience strategiesdata-driven sales opportunitiesMicrosoft Excel
Soft Skills
communicationconsultationorganizationprioritizationrelationship buildingproblem-solvingcollaborationleadershipadaptabilityclient education
Certifications
Bachelor's degree