Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status.
Work with business and product partners to organize requirements.
Coordinate inputs from subject matter experts across Cloud, Product, Security, and Infrastructure to ensure information accuracy.
Document business and technical requirements in clear, standardized formats such as user stories or acceptance criteria.
Track milestones, dependencies, and deliverables in collaboration with project and engineering managers.
Communicate progress and risks to team members.
Coordinate change-management activities, informing all affected teams of timelines, decisions, and impacts.
Support Business Continuity and Disaster Recovery (BCDR) planning by organizing materials and coordinating exercises.
Maintain accurate records of platform access, authentication, and entitlement documentation in partnership with IAM and Security teams.
Provide audit support by organizing and validating IAM and operational control evidence.
Present updates to both technical and non-technical audiences.
Seek input from subject matter experts before finalizing deliverables.
Develop technical awareness appropriately to support role responsibilities.

Requirements

Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience.
5+ years of experience in IT Service Management, IT Operations, or related fields.
Professional certifications such as ITIL Foundations or ITIL Service Delivery.
Experience in project management, recording keeping, and submitting progress reports to leadership.
Knowledge of ITIL frameworks with hands-on Incident and Change Management experience.
Experience running Major Incident bridges and Change Advisory Boards (CAB).

Benefits

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Service ManagementIT Operationsproject managementrecord keepingincident managementchange managementbusiness continuity planningdisaster recovery planningdocumentationuser stories

Soft Skills

communicationorganizationcollaborationrisk managementpresentation skillsattention to detailstakeholder engagementtechnical awarenesscoordinationproblem-solving

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsITIL FoundationsITIL Service Delivery