Client Relationship Manager – Health

Experian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $89,865 - $155,767 per year

About the role

  • Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
  • Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
  • Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
  • Guide clients as they transition from implementation to ongoing account management.
  • Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
  • Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
  • Collaborate with Customer Success to address product issues and performance concerns.
  • Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
  • Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
  • Monitor product usage to ensure expected return on investment and alignment with client goals.
  • Provide best‑practice recommendations and configuration guidance to improve client outcomes.
  • Gather and support NPS survey participation and use feedback to inform improvements.
  • Maintain client documentation and account insights in Salesforce.
  • Meet all performance metrics and KPIs for assigned accounts.

Requirements

  • Bachelor's degree or equivalent experience
  • 4+ years experience in the healthcare IT industry
  • Provider-based background recommended
  • Proficient in Salesforce
  • Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
  • Understanding of the Healthcare Revenue Cycle
  • Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
  • Flexible in working with changing needs of organizations
  • High degree of polish appropriate for meeting with clients
  • Travel up to 25-30% required
Benefits
  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceGenAICoPilotGPT functionalityHealthcare Revenue Cycle
Soft Skills
client relationship managementissue resolutioncollaborationflexibilitycommunicationpresentation skillsteam playergoal alignmentproblem-solving
Certifications
Bachelor's degree