Healthcare Support Analyst

Experian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,237 - $139,077 per year

About the role

  • Support current Claim Source Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
  • Document and communicate complex solutions to internal and external clients promptly
  • Assess project complexity and estimate development and implementation timeframe
  • Communicate status with team members, end-users and clients within client expectations including participating in regular client calls
  • Develop relationships with clients and service/sales team
  • Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst
  • Monitor accuracy and completeness of all assigned jobs
  • Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions
  • Analyze customer data including performing optimizations and edit reviews with customers
  • Review and evaluate payer notifications
  • Collaborate with internal and external groups to define process requirements for project
  • Interpret orders and selects appropriate tools to process orders
  • Perform software packaging duties
  • Perform complex database tasks and maintenance
  • Track change requests and high severity incidents
  • Contribute to continuous improvements by identifying ways to optimize resources
  • Maintain comprehensive project plans and schedules
  • Help with team leadership roles and mentor new team members

Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years experience in a computing environment
  • Previous hospital and physician billing experience is a plus
  • Experience with 837 format and UB04/1500/ADA paper forms
  • Knowledge of ICD10 diagnosis and procedure codes
  • Knowledge of CPT-4 codes
  • Skills using the Microsoft Office suite of products
  • Basic project management skills
Benefits
  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims conversionstestingdebuggingtroubleshootingdatabase maintenanceproject managementICD10 codesCPT-4 codes837 formatUB04/1500/ADA forms
Soft Skills
communicationrelationship buildingteam leadershipmentoringproblem solvingcollaborationanalytical skillstime managementadaptabilityclient management
Certifications
Bachelor's degree