Relationship Manager

Experian

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $150,000 per year

About the role

  • Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products
  • Work with and support your assigned Account Director on a set of named strategic accounts to achieve growth.
  • Responsibilities include client management, education, contract negotiation, and daily support
  • Important metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction
  • Work with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business
  • Communication with clients is frequent and includes weekly status calls with and occasional travel to client locations.
  • Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines.
  • Develop relationships across all client/prospect base and internal departments.
  • Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.

Requirements

  • Bachelor's Degree or equivalent experience
  • 5+ years sales/marketing experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account Manager
  • Experience managing portfolio of revenue between $5 - $15M+ annually
  • Experience managing financial service clients such as: Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech.
  • Experience using customer service skills to cultivate client relationships
  • Experience managing a large project portfolio with varying levels of details
Benefits
  • Great compensation package and incentive plan.
  • Core benefits including medical, dental, vision, and matching 401K.
  • Flexible work environment, ability to work remote, hybrid or in-office.
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementcontract negotiationportfolio managementrevenue retentionupsellcross-sellproject managementfinancial services experienceclient educationdata analysis
Soft Skills
communicationclient managementrelationship buildingorganizational skillsteam collaborationproblem-solvingnegotiationcustomer servicestrategic thinkingadaptability
Certifications
Bachelor's Degreesales/marketing certificationcustomer success certificationproject management certificationfinancial services certification