Program and Operations Director
Experian
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $153,075 - $275,535 per year
Job Level
Tech Stack
About the role
- Oversee large-scale FSD renewal opportunities, ensuring seamless execution.
- Plan, organize and manage renewal processes across multiple projects.
- Coordinate daily activities with cross-functional stakeholders; provide clear task assignments and guidance.
- Manage program-level deliverables and interdependencies across organizational boundaries.
- Build trust and resolve communication challenges with stakeholders at all levels.
- Create and measure value stream key performance indicators (KPIs).
- Develop executive-level presentations highlighting trends, risks, and opportunities.
- Identify constraints and facilitate quick improvements.
- Facilitate development of standard operating procedures for activities to standardize processes.
- Design and implement process artifacts, templates, and best practices.
- Lead process improvement projects to enhance efficiency and scalability, using Experian's AI capabilities to improve renewal outcomes.
Requirements
- BA/BS degree (or equivalent), 5–10 years of relevant experience.
- PMP certification, experience of methodologies and tools.
- Lead without formal authority, inspire teams, and remove roadblocks.
- Strong negotiation and conflict management.
- Experienced in driving continuous improvement and managing organizational change.
- Familiarity with financial services.
- Experience with building structure to scale GenAI responsibly and sustainably.
Benefits
- Great compensation package and bonus plan.
- Core benefits including medical, dental, vision, and matching 401K.
- Flexible work environment, ability to work remote, hybrid or in-office.
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementKPI measurementproject managementstandard operating proceduresprocess artifactstemplate designbest practicesAI capabilities
Soft skills
negotiationconflict managementleadershipteam inspirationcommunicationtrust buildingproblem solving
Certifications
PMP certification