Client Technical Support Agent, Healthcare Revenue Cycle

Experian

full-time

Posted on: 1/10/2026

Location Type: Remote

✨ AI Apply

💰 $63,964 - $110,872 per year

About the role

Deliver software support to clients and respond promptly to both routine and emergency support requests
Troubleshoot product and technical issues
Assess severity and scope of issues, inquiries, and requests
Communicate with clients by phone and email
Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce)
Escalate complex issues to technical and product teams with complete and accurate information
Manage customer and user configurations
Educate and empower customers to maximize the use of products, tools, and services
Stay current on all product and service updates
Monitor system status and communicate issues internally and externally
Initiate proactive customer communications
Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use
Document solutions in reusable articles to support future issue resolution
Foster relationships between customers and the Experian brand through every interaction.

2+ years' experience with research and reconciliation skills
Bachelor's degree is beneficial
2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industry
Salesforce proficiency is beneficial

Benefits

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Tip: use these terms in your resume and cover letter to boost ATS matches.

troubleshootingissue assessmentcustomer configuration managementKnowledge-Centered Service (KCS)documentationresearch skillsreconciliation skills

communicationcustomer relationship managementproactive communicationrelationship buildingclient education

Bachelor's degree