Monitor, troubleshoot and fix technology integration issues
Ensure all customer support activities are built, supervised and resolved in the Expel ticketing system
Provide guidance, mentorship and oversight in delivering our services to customers
Identify and drive improvements to our processes and technology
Work to constantly refine the enrichment and accuracy of our health monitoring systems
Offer your expertise and step in to help when customers and analysts need additional support
Support our Solution Architects and Engagement Managers to ensure we are taking care of our customers with high levels of care and quality

Requirements

1+ years of professional experience in a related field.
Basic knowledge of security detection and response tools.
Strong organizational, prioritization, and time management skills.
Ability to understand and design various evaluation & measurement techniques.
Familiarity with network architecture and security infrastructure.
Basic understanding of Windows & Linux operating systems and command line tools.
Introductory knowledge of SIEM technologies and query languages.
Foundational understanding of networking principles, TCP/IP, and core protocols.
Experience in network and security technologies is a plus.
Some experience in software development or scripting is advantageous.

Benefits

Unlimited PTO
Work location flexibility
Up to 24 weeks of parental leave
Excellent health benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

security detection toolsresponse toolsnetwork architecturesecurity infrastructureWindows operating systemLinux operating systemcommand line toolsSIEM technologiesquery languagesnetworking principles

Soft Skills

organizational skillsprioritization skillstime management skillsguidancementorshipoversightcustomer supportprocess improvementproblem-solvingcommunication