Expatrio

Tier 1 Customer Support Supervisor – China

Expatrio

full-time

Posted on:

Location Type: Remote

Location: China

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About the role

  • Lead and supervise Tier 1 customer support agents to ensure high-quality service delivery
  • Monitor team performance and provide coaching and feedback to enhance productivity and customer satisfaction
  • Resolve escalated customer issues and handle complex inquiries
  • Develop and implement training programs for new agents and ongoing skill development
  • Collaborate with other departments to optimize workflows and enhance the overall customer experience

Requirements

  • Proven experience in a customer support supervisor or team lead role
  • Strong leadership and interpersonal skills
  • Excellent problem-solving abilities and decision-making skills
  • Ability to thrive in a dynamic and fast-paced environment
  • Proficient in relevant software tools and platforms (e.g., Zendesk)
  • Exceptional communication skills and a customer-centric mindset
  • Fluent in English and Mandarin
Benefits
  • International, diverse, and intrinsically motivated team
  • Autonomous and progressive work environment with low hierarchies and fast decision-making
  • Flexible working hours
  • The chance to solve an actual problem
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipinterpersonal skillsproblem-solvingdecision-makingcustomer-centric mindsetcommunication skills