Exoticca

Travel Operations Coordinator, Amadeus

Exoticca

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • - Continually engaging, motivating, supporting, and developing your team to achieve success and meet customer expectations.
  • - Daily supervision, report and monitoring of KPIs.
  • - Constantly supervise, and report DMC inquiries when they affect Exoticca products.
  • - Act as first point of contact for escalated internal issues, taking ownership for a successful resolution.
  • - Providing individual coaching feedback sessions to improve customer satisfaction.
  • - Work with the Travel Operations Management Team in new project related with news GDS implementation.

Requirements

  • - 2+ years people management experience
  • - Excellent leadership and interpersonal skills
  • - Multitask ability and customer-focus mindset.
  • - Outstanding written and verbal communication skills
  • - Fluent English level
  • - Deep knowledge of Amadeus / GDS, on the operations and implementation part
  • - Experience working with DMC is required
  • - Availability to work in rotational shifts
  • - Experience working with systems as Salesforce and Travelfusion are a must
  • - Based in Barcelona
Benefits
  • - Competitive compensation package in line with job responsibilities and experience.
  • - Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance wit Cobee.
  • - Hybrid work model: Offices in Barcelona city.
  • - Permanent contract from the start.
  • - Travel packages at reduced prices as perk for employees!
  • - Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties.
  • - And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
people managementGDS implementationcustomer satisfactionDMC operationsmultitasking
Soft skills
leadershipinterpersonal skillscommunicationcustomer-focuscoaching