Exnaton

Customer Success Manager

• Onboard new enterprise customers to the SaaS solution and lead setup and integration projects
• Support customers with support requests and help them get the most use out of the product
• Build strong customer relationships throughout the customer journey
• Collaborate closely with Sales, Product and Engineering teams to deliver on time, quality and budget
• Revise onboarding material and integration process
• Gather feedback and identify customer needs for continuous product improvement
• Support business development with industry partners (e.g., SAP, bpc, Theben)
• Adapt to evolving sales strategies and incorporate feedback for improvement

Customer Success Specialist