Exnaton

Customer Success Manager

• Onboarding new enterprise customers to our SaaS solution and leading the setup and integration projects
• Acting as a primary point of contact for customer support, handling helpdesk requests, troubleshooting issues, and ensuring timely, high-quality resolutions
• Supporting customers in getting the most value out of our software, combining reactive helpdesk support with ongoing guidance and best practices
• Building strong customer relationships, starting with a successful onboarding, continuing throughout the customer journey using our product
• Collaborating closely with colleagues in our Sales, Product and Engineering teams to deliver on time, in quality and within budget
• Revising our onboarding material and integration process
• Gathering customer feedback and identifying customer needs for the continuous improvement of our product
• Supporting business development with industry partners (e.g., SAP, bpc, Theben)
• Being adaptable to evolving sales strategies and incorporating feedback for continuous improvement

Customer Success Hero – Climate Tech