QA Engineer

• Perform detailed quality audits of coded medical records
• Review and analyze clinical documentation for accuracy
• Identify coding errors and provide feedback
• Collaborate with coding managers to support process improvement
• Stay current with updates to coding standards

Senior Executive – Auditor, QA

Analytics Engineer

• Design, build, and maintain scalable data pipelines and ETL/ELT workflows
• Develop and optimize batch and near real-time data processing pipelines
• Build and maintain data warehouse and data lake structures
• Implement and maintain data models
• Improve performance and scalability of data systems
• Implement data quality checks, monitoring, and logging
• Exposure to AI initiatives
• Collaborate with analysts, BI developers, and business stakeholders

Lead Analytics Engineer

Analyst

• Design and execute comprehensive test plans and cases
• Optimize quality assurance processes
• Ensure applications meet quality standards and requirements
• Provide technical support for testing activities
• Collaborate with stakeholders to address quality issues.

Quality Analyst

Cloud Engineer

• Design, implement, and manage cloud infrastructure on AWS to support AI, data, and application workloads
• Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or similar
• Build and manage CI/CD pipelines to support automated build, test, and deployment of applications and data services
• Manage containerized environments using Docker and container orchestration platforms
• Implement monitoring, logging, and alerting frameworks to ensure high availability and reliability of systems
• Optimize infrastructure performance, scalability, and cost across cloud environments
• Implement and maintain security best practices, including IAM policies, network security, and secrets management
• Exposure to AI initiatives and Experience supporting infrastructure needs for AI workflows.
• Collaborate with data engineers to support deployment and scaling of AI and data platforms
• Support platform reliability through automation, system monitoring, and incident response processes
• Maintain documentation for infrastructure architecture, deployment processes, and operational procedures

Lead Cloud Engineer

Manager

• Responsible for preparing and executing Medicaid CXT/Cotiviti editing test scripts
• Ensure comprehensive validation of coding and clinical edits
• Document discrepancies and analyze claim‑processing functionality
• Conduct thorough pre‑ and post‑implementation testing to ensure edit quality and accuracy
• Strong analytical ability to understand edit logic and process all claim types

Senior Manager, Payment Integrity

• Prepare and execute Medicaid CXT/Cotiviti editing test scripts
• Ensure comprehensive validation of coding and clinical edits
• Document discrepancies and analyze claim-processing functionality
• Conduct thorough pre- and post-implementation testing

Manager, Payment Integrity

Consultant

• Design and develop stored procedures, functions, views, and other database objects to support application and reporting workloads.
• Build and maintain relational database schemas, ensuring scalability, performance, and data integrity.
• Develop automated processes for importing, cleansing, and transforming external datasets.
• Optimize SQL queries and execution plans by tuning joins, subqueries, and indexing strategies.
• Create and maintain data-centric APIs (REST or GraphQL) that provide structured data access to application teams.
• Develop reporting solutions to support business stakeholders.
• Support on-prem to cloud database migrations and contribute to cloud database management efforts.
• Monitor database performance, troubleshoot issues, and ensure high availability and data reliability.
• Maintain documentation for database structures, data flows, and operational processes.

Senior Analytics Consultant

Customer Success Manager

• Drive product, contact and creative strategies to develop and implement large scale CRM campaigns optimized using machine learning, predictive modeling, and personalized content.
• Manage and execute the marketing campaign process from initial request submission to deployment with a focus on outbound marketing channels (e.g., email, SMS, push).
• Audience segmentation & execution
• QA of touchpoints, personalization elements, any dynamic content, etc..
• Campaign build and deployment
• Design and implement A/B and multivariate tests that yield continuous improvements to our fan strategies and lift conversion rates.
• Optimize lifecycle CRM campaigns (e.g., onboarding, reactivation) using insights and analytics along with automation tools to increase fan LTV.
• Extracting key insights and learnings for future optimization and template efficiency.
• Collaborate with internal stakeholders, partners, and vendors to build the most effective campaign strategies to meet performance targets.

CRM Marketing Specialist, Fluent in English, French, Arabic

• Lead the monthly governance rhythm, ensuring high‑quality inputs, consistent standards, and timely delivery.
• Prepare and review business performance reports, dashboards, and escalation summaries with sharp attention to detail.
• Support the Senior Manager in driving adherence to PMO frameworks, policies, and review cadences.
• Manage daily escalations with a structured, solution‑oriented approach.
• Own exception escalation management, ensuring proper documentation, clear tracking, and timely closure.
• Oversee coordination within the PMO team, ensuring task clarity, follow‑ups, and accountability.

PMO Manager

CRM Marketing Specialist

AI Engineer

• **• **Design, build, and optimize agentic AI systems leveraging LLMs, multi-agent frameworks, tool‑use orchestration, retrieval systems, and autonomous workflows to solve complex real‑world problems.
• **• **Develop scalable ML pipelines and infrastructure including data processing, feature engineering, model training/evaluation and deployment using modern ML-Ops practices (Docker, Kubernetes, CI/CD, observability).
• **• **Integrate agents with enterprise tools and APIs enabling autonomous planning, reasoning, and execution chains across cloud platforms, internal systems, and third‑party services.
• **• **Collaborate cross‑functionally with product, engineering, and domain SMEs to design end‑to‑end intelligent workflows, ensure reliability/safety, and translate business needs into production‑grade agentic solutions.

Network Operations

• Support the development and optimization of IT infrastructure.
• Perform more advanced tasks related to network and system performance monitoring and maintenance.
• Collaborate with team members to ensure infrastructure reliability and performance.
• Enhance skills in IT infrastructure tools and technologies.
• Begin to mentor junior team members.

NOC Engineer

• Drive and maintain project governance routines, ensuring adherence to established PMO standards and processes.
• Own and manage action plans, follow‑ups, and issue trackers with strong accountability and discipline.
• Coordinate across teams to ensure timely delivery of inputs, updates, and dependencies.
• Support performance management efforts through structured reporting, metric tracking, and insights preparation.
• Assist in designing, improving, and implementing PMO frameworks, templates, and documentation.
• Facilitate smooth execution of business reviews, project checkpoints, and cross‑functional meetings.
• Proactively identify risks, gaps, and bottlenecks, escalating them appropriately with clear context.

Assistant Manager – PMO

Data Engineer

• Understand and translate business needs into data models supporting long-term **
• solutions. **
• Perform reverse engineering of physical data models from databases and SQL **
• scripts. **
• Analyse data-related system integration challenges and propose appropriate **
• solutions. **
• Assist with and support setting the data architecture direction (including data **
• movement approach, architecture/technology strategy, and any other data**
• related considerations to ensure business value).

EXL

Senior Executive – Auditor, QA

Lead Analytics Engineer

Quality Analyst

Lead Cloud Engineer

Senior Manager, Payment Integrity

Manager, Payment Integrity

Senior Analytics Consultant

CRM Marketing Specialist, Fluent in English, French, Arabic

PMO Manager

CRM Marketing Specialist

AI Engineer

NOC Engineer

Quality Analyst

Assistant Manager – PMO

AWS Data Engineer