Data Engineer

• Design and develop ETL/ELT pipelines using Azure Data Factory, Snowflake, and DBT
• Build and maintain data integration workflows from various data sources to Snowflake
• Write efficient and optimized SQL queries for data extraction and transformation
• Work with stakeholders to understand business requirements and translate them into technical solutions
• Monitor, troubleshoot, and optimize data pipelines for performance and reliability
• Maintain and enforce data quality, governance, and documentation standards
• Collaborate with data analysts, architects, and DevOps teams in a cloud-native environment

Azure Data Engineer

AI Engineer

• Own end-to-end delivery accountability for concurrent AI & Data programs within scope, budget, and timeline
• Establish and drive sprint cadences, steering committees, risk registers, change control, and delivery dashboards
• Lead technical teams of data engineers, AI/ML engineers, cloud architects, and BAs, typically 10–30 FTEs
• Identify and mitigate risks, dependencies, and blockers
• Manage scope, effort estimation, and resource allocation
• Provide technical oversight of ingestion pipelines, transformation layers, semantic models, and analytics APIs
• Guide design and deployment of agentic AI solutions, including orchestration, tool integrations, prompt governance, and guardrails
• Conduct architecture reviews, technical spike planning, and code/quality gates
• Champion CI/CD, data observability, lineage, and testing frameworks
• Drive data migration and modernization through schema mapping, ETL/ELT, cutover planning, reconciliation, and go-live
• Serve as primary day-to-day client interface and conduct steering reviews
• Translate delivery metrics into business-impact narratives
• Identify expansion opportunities through quality delivery

Delivery Lead – AI & Data

Executive

• Manage outbound and inbound calls, chats, and emails for customers with existing complaints or service issues
• Provide clear updates, resolution status, and next steps to customers
• Act as a single point of contact for customers during the complaint lifecycle
• Drive first-call resolution wherever possible to reduce repeat contacts
• Walk in to the EXL office Monday to Friday from 12 to 2pm

DevOps Engineer

Azure DevOps

Data Scientist

• Design and develop application solutions
• Optimize application performance and functionality
• Ensure applications meet user and business requirements
• Provide technical support for applications
• Collaborate with stakeholders to address application needs
• Code, test, and troubleshoot software applications
• Collaborate with developers and stakeholders to ensure applications meet business requirements

Payroll

• Process end-to-end US bi-weekly payroll
• Provide international payroll support
• Process payroll using ADP and Workday
• Handle garnishments and tax levies
• Manage Social Security, Medicare, federal, state, FUTA/SUTA taxes
• Prepare or process payroll journal entries
• Process 401(k) contributions
• Handle employee payroll queries

Senior Payroll Associate

Analyst

• Monitor and analyze originations data to identify potential fraud patterns using data analytics tools and methodologies
• Conduct deep dive investigations into suspicious activities, determine root causes, and develop strategies to prevent future occurrences
• Assist in developing and integrating fraud detection rules and strategies on workflow systems
• Stay updated with industry trends and best practices in fraud detection
• Collaborate with stakeholders and cross-functional teams to enhance fraud prevention measures
• Work in a fast-paced environment with strong attention to detail and a proactive problem-solving mindset
• Translate business requirements into analytical solutions through communication and teamwork

Fraud Analyst

• Review and analyze medical records and claims data for accuracy, completeness, and compliance
• Verify clinical documentation supporting claim submissions and medical necessity
• Identify and resolve inconsistencies, errors, and missing documentation
• Prioritize workloads and process expedited and high-priority cases within defined timelines
• Collaborate with healthcare providers, coders, and billing staff
• Ensure compliance with HIPAA, CMS, and other regulatory guidelines
• Prepare reports and summaries of claim findings, trends, and process improvements
• Support internal audits and quality assurance initiatives
• Complete required training
• Follow standard operating procedures and project protocols
• Complete audits promptly while meeting quality and production targets
• Report issues and trends
• Maintain productivity and clarification logs
• Seek clarification from managers or team leaders and respond promptly to manager emails

Executive – Claims Audit

• Review and analyze medical records and claims data for accuracy, completeness, and compliance
• Verify clinical documentation supporting claim submissions and medical necessity
• Identify and resolve inconsistencies, errors, or missing documentation
• Prioritize workloads and process expedited and high-priority cases within defined timelines
• Collaborate with healthcare providers, coders, and billing staff
• Ensure compliance with HIPAA, CMS, and other regulatory guidelines
• Prepare reports and summaries of claim findings, trends, and process improvements
• Support internal audits and quality assurance initiatives
• Follow standard operating procedures and project protocols
• Complete audits promptly while meeting quality and production targets
• Report issues or trends and maintain productivity and clarification logs
• Seek clarification from managers or team leaders and respond promptly to manager emails

Executive, Claims Audit

• Manage payment allocation
• Prepare reporting

Senior Executive

Manager

• Support the manager in daily operations
• Assist in managing team activities
• Manage and respond to emails across Finance, Invoicing, and Credit Control inboxes
• Ensure timely resolution of customer and vendor queries
• Accurately process billing-related requests
• Route communications to appropriate internal teams
• Collaborate with Finance, Purchasing, and Credit Control teams
• Coordinate team tasks
• Assist in project management
• Handle customer inquiries
• Prepare reports

Assistant Manager – Email Handling, O2C

• Review and analyze medical records and claims data for accuracy, completeness, and compliance
• Verify clinical documentation supporting claim submissions and medical necessity
• Identify and resolve inconsistencies, errors, and missing documentation
• Prioritize workloads and process expedited and high-priority cases within timelines
• Collaborate with healthcare providers, coders, and billing staff
• Ensure compliance with HIPAA, CMS, and other regulatory guidelines
• Prepare reports and summaries of claim findings, trends, and process improvements
• Support internal audits and quality assurance initiatives
• Complete audits promptly and meet quality and production targets
• Follow SOPs, project protocols, and relevant regulations
• Report issues or trends and maintain productivity and clarification logs
• Seek clarification from managers or team leaders and respond to manager emails

Senior Executive – Claims Audit

Associate

• Update WTS each time an account is assigned or completed
• Review all necessary account documents from relevant systems
• Compile and organize relevant audit and claims data into spreadsheet analysis
• Analyze information from legal agreements, claims data, audit advices, and various systems for a particular insured’s policy period/coverage period
• Process premium adjustments in AMS (Adjustment Module System) to accurately generate and book current gross and net chargeable premium
• Participate in all applicable training and special unit projects when appropriate
• Report performance, handle escalations, clarify concerns, and seek feedback and support from the Assistant Manager
• Raise UW Assists and provide clarification on contracts and communications outside of Fusion to the RSC
• Escalate unresolved issues to the Manager and participate in monthly performance evaluations
• Seek cooperation and process clarification from peers and provide assistance and support when required
• Consult approvers regarding contract-related issues, escalated transactions, feedback, audit, and training

Associate Back Office

• Handle customer chats in line with established processes and quality standards
• Deliver accurate and timely resolutions to customer queries
• Meet productivity, quality, attendance, and schedule adherence targets
• Manage multiple chat interactions simultaneously while maintaining service quality
• Utilize available systems and knowledge resources effectively
• Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues
• Adhere to all company policies, compliance, and information security requirements
• Contribute to process improvement initiatives and knowledge sharing

Auditor

• Follow every aspect of SOP without fail
• Complete received audits with quality
• Achieve quality and production targets
• Follow project-related protocols and instructions
• Escalate issues and identify trends
• Update productivity, clarification, and other applicable logs daily
• Check with Manager/TL in case of clarifications
• Answer all emails from the Manager promptly
• Apply problem-solving skills
• Ensure entire-team compliance with HIPAA and OIG requirements

Azure Data Engineer

Delivery Lead – AI & Data

Executive

Azure DevOps

Data Scientist

Senior Payroll Associate

Fraud Analyst

Executive – Claims Audit

Executive, Claims Audit

Senior Executive

Assistant Manager – Email Handling, O2C

Senior Executive – Claims Audit

Associate Back Office

Executive

Senior Coding Auditor