Account Executive

• Leading and expanding client engagement for strategic accounts based in the EMEA region.
• Driving new revenue growth, elevating client experience, and managing existing client relationships.
• Acting as a trusted advisor to clients and providing insights that influence strategic decisions.
• Cultivating relationships with senior stakeholders and ensuring alignment between client objectives and EXL services.
• Overseeing deal structuring, negotiation, and execution to support business expansion.
• Collaborating with internal and external teams to deliver EXL’s service offerings—namely Data Management, Digital Engineering, Analytics, and AI, that generate measurable business impact.

Client Executive – EMEA, Energy, Utilities, Telecom, TTL

• Responsible for leading and expanding client engagement for strategic accounts in the EMEA region
• Manage existing client relationships while driving new revenue growth
• Act as a trusted advisor to clients, providing insights and thought leadership
• Cultivate relationships with senior stakeholders to ensure alignment between client objectives and EXL service offerings
• Oversee deal structuring, negotiation, and execution to support business expansion
• Collaborate with internal teams to ensure seamless execution and client satisfaction
• Deliver integrated solutions that generate measurable business impact for clients

Client Executive – Banking

Collections

• Demonstrates ability to perform all appropriate tasks within Collection Department. **
• Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager. **
• Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%. **
• High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up. **
• Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos. **
• Route customer service emails and phone calls to the appropriate department for resolution **
• Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues. **
• Demonstrates company and department core values, operating principles, and customer service standard. **
• High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing. **
• Other duties as assigned.

Senior Executive – Collections

Consultant

• Develop and manage small DevOps projects.
• Ensure documentation and DevOps standards are adhered to.
• Develop and deliver training sessions on DevOps best practices.
• Provide feedback and support to junior engineers.

Consultant I

Backend Engineer

• Ability to design and build Python-based code generation framework and runtime engine by reading Business Rules repository
• Generate PySpark runtime executable code for all business rules stitched together
• Orchestrate the pipeline of runtime executables as per standardization and curation needs on the Hadoop cluster
• Build Spark code generation optimizers which will factor-in the rule processing patterns
• Build PySpark based applications for both batch and streaming requirements
• Design a graph-based recursive model for capturing Business Rules metadata in a JSON format
• Build recursive parsers of JSON and XML documents and objects for metadata-driven code generation on PySpark
• Develop and execute data pipeline testing processes and validate business rules and policies
• Optimize performance of the built Spark applications in Hadoop
• Participate in the agile development process and document issues and bugs relative to data standards
• Create and maintain an integration and regression testing framework in Jenkins integrated with BitBucket and GIT repositories
• Pair up with other data engineers to develop analytic applications leveraging Big Data technologies: Hadoop, NoSQL, and In-memory Data Grids

Python Developer

Business Intelligence Analyst

• Strong proficiency in **Python**
• Hands-on experience with **LLMs and Generative AI frameworks**** (OpenAI, Hugging Face Transformers, LangChain, LlamaIndex)
• Solid understanding of **Machine Learning & Deep Learning concepts**

Reporting Analyst

• Design and generate reports to support business operations
• Analyze data and develop reporting frameworks
• Provide insights to stakeholders
• Improve reporting practices and drive data-driven decision-making

Senior Reporting Analyst

Software Engineer

• Develop, maintain, and optimize SAS programs and batch jobs.
• Write complex SQL queries, stored procedures, and data extraction scripts.
• Perform data analysis, validation, cleansing, and transformation activities.
• Work with large-scale databases and data warehouses.
• Create reports, dashboards, and analytical datasets using SAS.
• Collaborate with business analysts, data engineers, and stakeholders to understand requirements.
• Troubleshoot and resolve data and performance-related issues.
• Ensure data accuracy, integrity, and compliance with standards.
• Participate in code reviews, documentation, and deployment activities.

SAS Developer

QA Engineer

• A QA professional is responsible for verifying that an application works as expected, is free of defects, and provides a good user experience.
• They review requirements, design test cases, execute tests, identify bugs, and work closely with developers to resolve issues.
• QA also ensures that new changes do not break existing functionality through regression testing.

Business Analyst

• Current report usage and identify "must-have" vs. "nice-to-have" features
• Extract and document fragmented business rules, calculation logic, and KPIs from legacy systems for the Tech Lead to codify.
• Identify missing data elements and transformation gaps from a functional perspective, assessing how they impact business decision-making.
• Collaborate with business users to define reporting hierarchies and attribute mappings that reflect current organizational needs.
• Design UAT ensuring that the reconstructed foundation and new dashboards meet business accuracy standards.
• Assist the Tech Lead and onshore stakeholders in ranking deliverables based on business urgency and ROI.
• Create documentation and training materials to help users transition from the Tableau interface to the new Power BI environment.

Senior Business Analyst

Manager

• Own the creation and maintenance of detailed documentation including user stories, functional specifications (FSDs), and acceptance criteria.
• Collaborate with engineering and Scrum teams to plan sprints, prioritize backlogs, and ensure timely delivery of features.
• Write, refine, and manage user stories in the product backlog, ensuring clarity and alignment with business goals.
• Act as the voice of the customer within the Scrum team, participating in all agile ceremonies and ensuring continuous alignment between business and technical teams.
• Coordinate with QA and business users to validate features and ensure they meet acceptance criteria and business expectations.
• Serve as a liaison between business stakeholders and engineering, translating complex business needs into clear technical requirements.

Lead Assistant Manager

Auditor

• **Responsibilities and Essential Functions:**
• - Understand the payer process of Surgery, APC, Outpatient.
• - Application of coding and clinical information.
• - Provide inputs and solutions to automatically recognize and extract data from medical documents for proper coding and to facilitate auditing.
• - Prompt response to all the emails and requirements.
• - Reporting to the manager as appropriate.
• - Excellent project management skills, multi-tasking, training skills.
• - Strong PC skills; Excel, Word, PowerPoint and internet-based programs
• - Excellent verbal and written communication
• - Experience in Strategic management
• - Perform analysis of benchmarking.
• - Research updated coding information
• - Research coding issues that arise
• - Maintain knowledge of Surgery coding and clinical concepts.
• - Flexibility

Assistant Manager – Coding Auditor

• Procurement of tech items and services from A1 to B2 and C1 to C2
• Negotiation skills and spend analytics
• AP invoice processing
• Supplier setup
• T&E
• Mailbox management
• QC

Assistant Manager, AP

Business Intelligence Developer

• Working experience in insurance reporting, including analyzing and visualizing data.
• Connect various data sources, import and transform data for Business Intelligence purposes.
• Build BI solutions while leveraging data analysis techniques and industry best practices.
• Develop, publish, and schedule **Power BI reports** in alignment with business requirements.
• Design, develop, and maintain dashboards and reports using **Sigma Computing.**
• Train and support users on **Sigma **best practices, tools, and data literacy.
• Design visual reports, dashboards, and KPI scorecards using **Power BI Desktop**
• Enable self-service analytics for business users via **Sigma's spreadsheet interface and templates.**
• Apply transformations, filters, prompts, calculated fields, sets, groups, parameters, graphs, and forecasts effectively in Tableau.
• Utilize geo codes for map layouts and maintain expertise in action filters, LODs (Level of Detail expressions), and Tableau functions.
• Gather, refine, and translate complex business requirements into reporting solutions.
• Exhibit advanced statistical and analytical capabilities to derive meaningful insights.
• Communicate findings effectively through compelling data visualizations and storytelling.

BI Developer, Power BI, Sigma Computing

• Conduct functional, regression, integration, and system testing for GenAI and VoiceAI-based applications.
• Perform IVR testing, including call flows, speech recognition, prompts, routing, and fallback handling.
• Validate telephony-related components, including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
• Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
• Test conversational flows, voice prompts, LLM responses, ASR (Automatic Speech Recognition), and TTS (Text-to-Speech) output quality.
• Develop and maintain test cases, and automation frameworks.
• Work closely with product owners, architects, and engineering teams to review requirements and define acceptance criteria.
• Ensure adherence to QA best practices and contribute to continuous improvement of processes.
• Leverage automation tools for IVR and telephony testing (e.g., BlueJay, Cyara, Empirix, custom automation).
• Write and execute automation scripts.
• Analyze logs from AI services, telephony servers, call routers, and backend systems.