Operations

• Review, Call, Analyze and Manage assigned outstanding receivables portfolio by ensuring outstanding/denied claims are resolved, follow up effectively for additional information as needed with insurance companies for claims resolution, follow up with the insurance company on the outstanding/denied claims and resolve them within the timelines and defined Service Level Agreements (SLA’s),

Senior Executive - Operations

Application Engineer

• Design, develop, and deploy production-grade AI systems and agentic applications.
• The ideal candidate will have a strong background in Python, deep learning, large language models, and distributed systems, with proven experience building performant, scalable services.

Supply Chain

• Manage a multi-client portfolio in the FAO Business BPO business Unit of EXL in India ~100 employees
• Ensure noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities.
• Move each of the delivery accounts towards Intelligent (a combination of leveraging AI, robotics, and analytics effectively).
• Work on solutions, support sales teams, help expand and build current capability footprint.
• Engage with various existing support teams (PE / Digital / Analytics) that will help us achieve the results.
• Manage relationships with customers at the senior management level and ensure customer satisfaction.
• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making.
• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery.
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training.
• Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met.

Assistant Vice President – Supply Chain, Procurement

Manager

• Will execute transition of processes with end-to-end accountability
• Consultants in this practice will be required to work closely with our clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
• The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
• To lead client engagements, ensuring consistent service delivery
• Business development in select accounts

Senior Manager – Transition Platform

• Design, develop, and maintain Extract/Transform/Load (ETL) workflows and large-scale data pipelines using Python, SQL (Structured Query Language), Hive, PySpark and BigQuery.
• Orchestrate, optimize, and deploy end-to-end data pipelines for ingesting, processing, and transforming large volumes of structured and unstructured data using Hadoop, Cloud Composer, Airflow DAGs, and DataProc clusters.
• Implement CI/CD pipelines using GitHub and Jenkins to automate deployments and ensure high availability of data pipelines.
• Develop and deploy classification and regression models, uplift modeling and predictive analysis to optimize marketing, sales and operational strategies.
• Utilize feature engineering, model validation and hyperparameter tuning techniques to enhance model accuracy and robustness.
• Implement A/B testing frameworks and causal inference methods to assess and refine data-driven decisions.
• Design and implement Large Language Model (LLM)-based solutions for automated customer interactions, intelligent search, and content generation.
• Build and optimize Retrieval-Augmented Generation (RAG) architectures leveraging Vector Databases and embedding models for domain-specific knowledge retrieval.
• Develop prompt engineering strategies, supervised fine-tuning methodologies, and Agentic AI workflows to create adaptive and autonomous AI-driven solutions.
• Use shell scripting and scheduling tools like Zeke and Airflow to manage job execution and monitoring.
• Develop data dictionaries and metadata repositories to document data lineage and improve accessibility.
• Work closely with cross-functional teams, including business analysts, data scientists, and IT teams, to ensure seamless integration of data solutions.
• Create and manage data models to build interactive Tableau and Power BI dashboards to provide key insights to business users and management.

Senior Manager, Data & Analytics

Vice President

• Lead all aspects of Quarterly Earnings / Annual Meeting/ Investor Calls – including the CEO/CFO/executive script, press release drafting, financial modeling, conference call Q&A preparation, and transcript approval
• Manage investor-related materials, working closely with the CFO, financial reporting, and accounting on public disclosure matters including the 10K and proxy.
• Maintain and develop presentations and related scripts for investors, investor conferences, road shows, corporate communications, and other investor-related activities
• Understand the company’s shareholder mix and associated dynamics
• Work with the equity capital markets team and legal counsel to prepare and coordinate the execution of NDAs, DDQ’s and other legal and transaction documentation
• Provide timely investment and performance information and analysis to internal and external stakeholders
• Strategize the investor marketing strategy, working alongside Marketing team members to plan for investor engagement events, communications, and elevate EXL’s investor / analyst audience
• Work closely with marketing to create company collateral purposed for investor/analyst audiences as well as internal use
• Regular investor meetings/phone calls, responding to investor inquiries, analyst estimates
• Ad Hoc presentations for EXL’s CEO, CFO and VPs as needed, including analyst research summaries
• Proactively monitoring First Call estimates and Price Targets for accuracy which includes working with Finance to resolve any errors of fact in ADP metrics and discrepancies in estimates posted on First Call (where published reports provide conflicting data)
• Involvement in the preparation of CEO and CFO presentations for ADP to Board of Directors, Town Hall meetings, Financial Analyst Conference, Ex-com, and as requested throughout the year
• Manage the Company share buyback program
• Building strong relationships with external stakeholders including rating agencies, investors, and research analyst as well as providing a feedback loop to internal partners
• Providing senior management with feedback related to discussions with the investment community, commentary regarding events within the market and industry
• Serve as the company’s information conduit and point of contact to the investor community
• Prepare content for and participate in client meetings where appropriate/necessary

VP, Global Investor Relations

Actuary

• Complete understanding of the current state of affairs and problem statement
• Interacting with clients on regular basis, understanding their requirements and transforming that into business framework and providing actuarial solutions
• Work on transformation/automation initiative.
• Build actuarial models for life insurance products.
• Perform UAT testing, Unit testing, regression testing etc. for Actuarial model testing & validation.
• Excellent written and verbal communication skills

Actuarial, B2

Analyst

• Design and execute comprehensive test plans and cases
• Optimize quality assurance processes
• Ensure applications meet quality standards and requirements
• Provide technical support for testing activities
• Collaborate with stakeholders to address quality issues.

Quality Analyst

Business Analyst

• Act as liaison between the technical and business teams.
• Should be able to connect with Client SME & understand Functionality, Data
• Should be able to do Data Profiling - Understand the quality of Data and critical Data elements- How to standardize Reference, and master data across systems
• Work Data mapping, Data lineage docs, data models, and design docs that allow stakeholders to understand data mappings & transformations

• Handle complex actuarial and methodological DOI objections across products and states.
• Partner with LOB actuarial teams to support Rate indications, Trend selections, Rating relativities, Actuarial justification, Impact assessment, Go / no-go filing decisions
• Define and execute comprehensive objection response strategies that are accurate, consistent, and regulatory-defensible.
• Review, mentor, and approve objection responses prepared by operations analysts and actuarial staff.
• Ensure all responses align with DOI regulations, filing rules, and actuarial standards.
• Act as a key liaison between actuarial, product, compliance, and regulatory teams.
• Identify, categorize, and tag objection themes across filings and states.
• Track mitigation actions and drive continuous improvement in pricing, modeling, and filing strategies.
• Proactively anticipate regulatory concerns and guide teams to reduce objection risk in future filings.
• Be able to look at objection trends received over time, identify patterns and provide recommendations on ways to reduce them in future
• Create automated and/or optimized processes to turn around standard objection responses quickly
• Stay updated with best practices in actuarial methodologies and techniques.
• Mentor and provide guidance to junior team members as needed.

Senior Actuarial Analyst – Objections

Backend Engineer

• Experience on microservices design and development
• Strong understanding of Core Java/JDK 8.0 +
• Experience in Spring Boot, Spring Restful API;SQL, Microservices.
• Experience in CI/CD using Jenkins, Maven and other DevOps tools, Kafka.
• Good working knowledge of RDBS
• Experience in Agile development
• Experience in implementing J2EE Design patterns, microservices design patterns
• API Security and management
• Good in OOPS Concepts
• Orchestration of services and usage limit
• For backend, at least 6 years hand-on on Springboot, Java. Hands-on with Redis/Cache, Pubsub, Kafka, and Cloud.

Full Stack Developer – Java

Insurance

• Experience in claims FNOL claim set up and bill payments
• Review and identify different types of US legal documents/Claim documents
• Ensure that transactions are processed as per procedures
• Achieve individual productivity and quality goals
• Participate in training initiatives to develop knowledge
• Integrate procedural changes into daily routine

Insurance Processor

• Account lead for Banking relationships
• Delivery leader
• Banking Risk and Marketing SME

Banking Lead – VP1

Implementation Specialist

• Drive end-to-end implementation of Genesys Cloud CX solutions
• Design and configure Quality Management (QM) capabilities
• Implement Workforce Management (WFM) solutions
• Provide post-go-live support, including incident resolution