Field Force Manager
Twinings
Lead Assistant Manager – Product Development
EXL
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Manage process trainers aligned to the process and oversee training requirements for assigned accounts
- Coach, monitor, mentor, and develop trainers; facilitate training classes as needed
- Administer Training Needs Analysis and create action plans to address knowledge gaps
- Develop training materials, activities, and assessments; strengthen bench resources via Training Apprenticeship Program
- Gather, measure, and analyze data to gauge training program effectiveness and report to (Senior) Training Manager/AVP
- Conduct trainer interviews and protect client confidentiality while adhering to company policies
- Create a positive work environment by acknowledging contributions and offering assistance
- Ensure compliance with internal policies, external regulations, and information security standards
Requirements
- High School Graduate
- Excellent communication and organization skills
- Very good coaching and training skills
- Ability to communicate effectively to a variety of audiences
- Ability to provide and support a vision and direction
- Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness
- Ability to work with minimum supervision and in a continually challenging environment
- Ability to analyze learning needs and assist in the development of customized modules and initiatives
- Accepting a high degree of responsibility and accountability for others as well as for self
- Deep understanding, appreciation, and demonstration of world-class customer service
- Understanding of end-to-end processes and appreciation of customer experience’s impact on critical parameters
- Knowledge of MS Office – Excel, PowerPoint, Word
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Training Needs AnalysisTraining materials developmentData analysisAssessment creationCoachingMentoringProject implementationCustomer serviceEnd-to-end process understandingCustomized module development
Soft skills
CommunicationOrganizationCoaching skillsVision and direction supportProfessionalismResponsibilityAccountabilityAdaptabilityPositive work environment creationConfidentiality
Certifications
High School Graduate
