Asesor de Servicio al Cliente – Asistencia Hogar
Connect PR
Customer Care Executive – Voice Inbound
EXL
full-time
Posted on:
Location Type: Office
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Process back-office transactions for US P&C client: mid-term changes, endorsements, coding, correspondence
- Ensure transactions are processed per SLAs and defined desktop procedures
- Meet assigned targets in accordance with SLA and quality parameters
- Ensure quality of transactions is compliant with predefined parameters
- Work within strict deadlines and continuously strive to exceed process metrics and customer satisfaction measures
- Perform data entry and copy information from one screen/source to another
- Operate with very low training/ramp time (0–5 days) and very low AHT (0–5 mins) for processing
Requirements
- Higher Education Diploma
- 0 - 2 years of relevant experience
- Experience with data entry and copying information between screens
- Ability to meet SLA targets and work within strict deadlines
- Familiarity with documented desktop procedures and standard processing approaches
- Low average handling time (AHT) processing (0–5 minutes)
- Experience in US P&C insurance back-office transactions (mid-term changes, endorsements, coding, correspondence)
- Ensure quality compliance with predefined parameters
- Very low training/ramp time (0–5 days)
- Work authorization to work in Colombia
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryback-office transactionsmid-term changesendorsementscodingcorrespondencequality complianceaverage handling time (AHT)SLA targetsdesktop procedures
Soft skills
ability to meet deadlinescustomer satisfactionattention to detailtime managementadaptability
Certifications
Higher Education Diploma