EXL

Senior Executive – Operations

EXL

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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Job Level

Senior

About the role

  • Recognize and respect cultural diversity.
  • Adapt communication to an individual’s ability to understand.
  • Use medical terminology appropriately.
  • Respond to communications received within a reasonable time frame.
  • Project a professional manner and image.
  • Adhere to ethical principles.
  • Demonstrate initiative and responsibility.
  • Work as a team member.
  • Efficient Time Management.
  • Prioritize and perform multiple tasks.
  • Adapt to change, including new hours of operation and methodology.
  • Attend functional team meetings and mandatory in-service education.
  • Maintain proper observation and adherence to company policies and procedures.

Requirements

  • Graduate in any stream; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player.
  • 2-5 Years for A2 Band
  • Good organizational skills and the ability to multi-task.
  • Ability to operate basic office equipment, answer multi-line telephones, and have a strong computer background.
  • Establish and maintain effective working relationships with patients, insurance companies, and staff.
  • Good written and oral communications.
  • Knowledge and skills in working with computerized billing systems including practice management software and EMR.
  • Must adhere to all HIPAA guidelines and regulations.
  • Knowledge of medical insurance and authorization processes.
  • Some medical terminology and experience working in a healthcare or insurance environment.
Benefits
  • Maintain patient and company confidentiality.
  • Practice within the scope of education, training, and personal capabilities.
  • Document company documents (hard copy and electronic) accurately.
  • Use appropriate guidelines for releasing information.
  • Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer literacymulti-taskingorganizational skillsmedical terminologycomputerized billing systemspractice management softwareEMR
Soft Skills
cultural diversity recognitionadaptabilitycommunication skillsteamworkinitiativeresponsibilitytime managementprioritization
Certifications
HIPAA compliance