EXL

Assistant Manager – Salesforce Administration

EXL

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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About the role

  • Owns Level‑2 Salesforce support, ensuring platform stability, reliability, and user adoption.
  • Manages incidents/defects/production issues end-to-end: ticket triage, prioritization to SLAs (e.g., Salesforce requests), troubleshooting, root-cause analysis, coordination with admins/devs, testing and post-deployment validation.
  • Supports platform monitoring and release readiness: tracking trends, dashboards, KPIs, and proactively reducing risk through improvements.
  • Drives user enablement: onboarding, hands-on guidance, training sessions, and maintaining documentation (SOPs, guides, FAQs, etc.).
  • Ensures governance, security, and compliance: aligns work to change management; applies Salesforce security concepts (profiles, roles, permission sets, OWD); supports audits/access reviews.

Requirements

  • 2+ years of relevant experience as a Salesforce Administrator or Salesforce Support professional.
  • Salesforce certifications preferred (Admin, Advanced Admin, or equivalent).
  • Hands‑on experience supporting Salesforce incidents, defects, and production issues.
  • Experience supporting Salesforce integrations and data flows.
  • Familiarity with release management and change‑management processes.
  • Experience working in a global, fast‑paced, multi‑stakeholder environment.
  • Graduate/Postgraduate degree from a reputed institution (Computer Science, Information Technology, Business, Economics, Mathematics, or related fields).
Benefits
  • Competitive salary
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce supportincident managementdefect managementproduction issue troubleshootingroot-cause analysisrelease managementchange managementdata flow supportplatform monitoringuser enablement
Soft Skills
user adoptionhands-on guidancetrainingdocumentation maintenancecoordinationproactive risk reductionincident triageprioritizationcommunicationcollaboration
Certifications
Salesforce AdminSalesforce Advanced Admin