EXL

Product Analyst

EXL

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

  • Gather, analyze, and document product requirements across platform and consuming teams
  • Write clear user stories, acceptance criteria, and functional specifications
  • Maintain up-to-date documentation across tools such as Confluence and JIRA
  • Support the creation and iteration of Product Requirement Documents (PRDs) for shared platform capabilities
  • Track and report on shared component adoption metrics across products and geographies
  • Analyze platform usage data to identify divergence, duplication, and adoption barriers
  • Develop dashboards and scorecards to communicate platform health and performance
  • Support experimentation and feedback loops, including interpretation of A/B test results
  • Act as a liaison between platform engineering, design, and product teams
  • Facilitate working sessions, document decisions, and track action items
  • Communicate the value and impact of shared components to stakeholders and leadership
  • Support coordination of multi-market rollouts and platform enhancements
  • Support governance processes related to component adoption vs. customization
  • Maintain traceability between platform decisions and downstream product impact
  • Contribute to the development of decision frameworks, scoring models, and playbooks

Requirements

  • 3+ years of experience in Product Analyst, Business Analyst, or similar role
  • Strong expertise in requirements gathering and documentation (user stories, PRDs, acceptance criteria)
  • Experience working on platform, infrastructure, or enablement-focused products
  • Ability to manage cross-team dependencies and competing priorities
  • Proficiency with tools such as JIRA, Confluence, or similar
  • Strong written and verbal communication skills
  • Proven stakeholder management and collaboration capabilities
  • Experience with shared component libraries, design systems, or developer platforms (preferred)
  • Familiarity with API documentation and technical specifications (preferred)
  • Experience supporting multi-team or multi-market rollouts (preferred)
  • Hands-on experience with dashboards and reporting tools (preferred)
  • Working knowledge of Figma (preferred)
  • Background in fintech, regulated industries, or large enterprise environments (preferred)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements gatheringdocumentationuser storiesacceptance criteriaProduct Requirement Documentsdashboard developmentA/B testingAPI documentationreporting toolsdesign systems
Soft Skills
communication skillsstakeholder managementcollaborationcross-team dependency managementprioritizationfacilitationdecision makinganalytical skillsproblem solvingadaptability