EXL

Fraud Operations Consultant

EXL

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Connecticut • New York • United States

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Salary

💰 $90,000 - $130,000 per year

About the role

  • Assess fraud operations processes, controls, case management, and monitoring effectiveness, ensuring compliance with internal policies and standardization across business units
  • Develop structured recommendations to improve operational effectiveness and loss prevention, leveraging internal and external fraud detection and decisioning processes and tools
  • Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
  • Collaborate with senior team members and contribute to the development of EXL’s fraud risk capabilities in the telecommunications domain

Requirements

  • Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
  • 4 or more years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
  • Working knowledge of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
  • Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
  • Effective storytelling skills with experience translating analysis into clear, compelling narratives for senior stakeholders
  • Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments
Benefits
  • For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud operations processescase managementmonitoring effectivenessoperational effectivenessloss preventionfraud detectiondecisioning processesanalytical skillsMicrosoft ExcelMicrosoft PowerPoint
Soft Skills
effective storytellingcommunication skillspresentation skillsdata-driven orientationcollaborationnarrative translationoperating in ambiguous environments
Certifications
Bachelors degreeMasters degreeMBA