EXL

Senior Executive - Operations

EXL

full-time

Posted on:

Location Type: Hybrid

Location: India

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Job Level

Senior

About the role

  • Review, Call, Analyze and Manage assigned outstanding receivables portfolio by ensuring outstanding/denied claims are resolved, follow up effectively for additional information as needed with insurance companies for claims resolution, follow up with the insurance company on the outstanding/denied claims and resolve them within the timelines and defined Service Level Agreements (SLA’s),

Requirements

  • REQUIRED EDUCATION/EXPERIENCE: Graduate in any stream; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player.
  • YEARS OF EXPERIENCE: 2-5 Years for A2 Band
  • POSITION RELATIONSHIPS: Reports directly to the Assistant Manager
  • KNOWLEDGE, SKILLS, AND EXPERIENCE: Good organizational skills and the ability to multi-task
  • Ability to operate basic office equipment, answer multi-line telephones, and have a strong computer background.
  • Establish and maintain effective working relationships with patients, insurance companies, and staff.
  • Good written and oral communications.
  • Knowledge and skills in working with computerized billing systems including practice management software and EMR.
  • Must adhere to all HIPAA guidelines and regulations.
  • Knowledge of medical insurance and authorization processes.
  • Some medical terminology and experience working in a healthcare or insurance environment.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computerized billing systemspractice management softwareEMRmedical insurance processesauthorization processesmedical terminology
Soft Skills
customer servicemulti-taskingorganizational skillsverbal communicationwritten communicationteam player