EXL

Genesys Implementation Engineer

EXL

full-time

Posted on:

Location Type: Hybrid

Location: India

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Tech Stack

Cloud

About the role

  • Drive end-to-end implementation of Genesys Cloud CX solutions
  • Design and configure Quality Management (QM) capabilities
  • Implement Workforce Management (WFM) solutions
  • Provide post-go-live support, including incident resolution

Requirements

  • Bachelor Degree in relevant field with 6- 8 years of relevant experience
  • Design and build IVR, ACD, and Architect flows
  • Configure agent scripting and guided workflows within Genesys Cloud
  • Hands-on experience with bot integrations
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Genesys Cloud CXQuality Management (QM)Workforce Management (WFM)IVRACDagent scriptingguided workflowsbot integrations