Engagement Manager
EXL
full-time
Posted on:
Location Type: Hybrid
Location: 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonTableau
About the role
- Develop and refine risk models and segmentation strategies to identify high-risk accounts and optimize collection efforts.
- Analyze large datasets to identify trends, patterns, and anomalies related to customer payment behavior and collection outcomes.
- Monitor the effectiveness of existing collection strategies and recommend adjustments based on performance data and market conditions.
- Collaborate with collections operations, credit, and other departments to implement and test new strategies.
- Prepare and present regular reports and insights on collection performance, risk exposure, and strategy effectiveness to management.
- Stay updated on industry best practices, regulatory changes, and emerging technologies in risk management and collections.
- Assist in the development and maintenance of policy and procedure documentation related to collection risk.
Requirements
- Proven experience (typically 3+ years) in risk management, data analysis, or a similar analytical role, preferably within financial services or a collections environment.
- Strong proficiency in statistical analysis tools and programming languages such as Python, and SAS.
- Experience with data visualization tools (e.g., Tableau, Power BI) is highly desirable.
- Excellent analytical, problem-solving, and critical thinking skills.
- Ability to translate complex data into clear, actionable insights and communicate them effectively to both technical and non-technical audiences.
- Strong understanding of credit risk principles, collection processes, and relevant regulatory requirements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk modelssegmentation strategiesdata analysisstatistical analysisPythonSASdata visualizationTableauPower BIcredit risk principles
Soft skills
analytical skillsproblem-solvingcritical thinkingcommunication skills